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Customer Service Manager

Location:
Tracy, CA, 95304
Posted:
October 19, 2010

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Resume:

Kim Offill

Tracy, CA

***/***-**** ** ***/***-***2 cell

Qualifications Summary

Administrative Support Professional experienced working in fast-paced

environments demanding strong organizational, technical, and

interpersonal skills. Trustworthy, ethical, and discreet, committed to

superior customer service. Confident and poised in interactions with

individuals at all levels. Detail-oriented and resourceful in completing

projects; able to multi-task effectively. Capabilities include:

. Proficient in office software including MS Word, Excel, PowerPoint,

email systems and Meeting Planning software

. Ability to handle banking transactions

. Orchestrate special events including budget, venue, and travel

. Coordinate and manage multiple projects

. Self motivated, detail oriented, flexible, analytically strong.

. Excellent networking skills.

. Responsible and able to work with sensitive and confidential

information.

. Able to represent company's image in external/internal communication.

Experience

September 2007-December 2009

Secretary/Membership Coordinator

Tri-Valley Quarter Midget Association

Duties: Chief Administrative Officer of the Association. This is a

volunteer Board position. Maintain custody and care of all official records

andC papers of the Association. Keep minutes of the meetings of the

Association and the Board of Directors. Responsible for coordinating and

processing membership applications in a timely manner. Create and

distribute monthly newsletters and all correspondence related to

Association business, including mailings, emails, or phone calls.

September 1997-May 2000

Executive Administrator

Cadence Design Systems, San Jose, CA

Duties: Executive Administrator reporting directly to the Vice President

of Sales. Provided administrative support to VP and staff. Duties

included but not limited to: coordinating all logistics of sales events,

including venue, budget, and travel arrangements. Calendar maintenance,

phones, email, and correspondence between management and staff. Played

critical role in assuring sales forecast was completed weekly and

quarterly. Attended staff meetings to generate meeting minutes and

gather action items. Prepared correspondence and presentations for upper

management. Maintained complex files/records, which were confidential in

nature.

December 1994-September 1997

Assistant Branch Manager

American Electronics Association Credit Union, Sunnyvale, CA

Duties: Assumed responsibilities of the Branch Manager during their

absence. Guided and directed teller operations. Responsible for all

branch operations, including staffing, administration, compliance and

security practices, opening and maintaining new accounts and loan

requests. Manage and delegate incoming workflow in a timely manner.

Posting accurate transactions. Maintaining all vault and ATM procedures

and assisting other staff members in these duties. Assisted members in

an on-going effort to ensure quality customer service.

Leasing Specialist

AEACU

Duties: Administered over the Leasing program, which involved dealer

relations, preparation, funding and review of files. Marketed new

products while providing business development services to both membership

and participating dealerships. Involved in training of new lending

projects. Consistently acquired bonuses based on high productivity.

Teller

AEACU

Duties: Posted accurate transactions. Provided knowledgeable

information regarding products and services to the membership. Assisted

in ATM and vault balancing. Active in the incorporation of the new

Credit Union Service Center. Trained new employees.

June 1988-September 1994

Assistant Director

Countryside Preschool, Gilroy, CA

Responsible in assisting day-to-day operation and organization of

Preschool Center. Duties included but not limited to planning,

organizing, staffing, evaluation Center activities, appearance, programs

and personnel administration. Assisted in management of staff, parents,

and children to represent the professional image in the community. Built

and maintained staff and children's files. Completed billing in a timely

manner and notified Director on delinquent accounts. Adhered to all

State Licensing Policies.

Preschool Teacher

Countryside Preschool

Duties: Supervised students ranging in ages from infant to twelve years

of age. Structured lesson plans and organized age-appropriate

curriculum. Prepared and performed parent-teacher conferences regularly.

Education

AA Degree in Child Development at Gavilan College, Gilroy, CA

BA Degree in Liberal Arts, San Jose State University



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