Customer Service Manager

Ramona Wright

**** *. ***** ****** ****. Apt ****-14, Henderson, NV 89014 - (770)

***-**** - abix06@r.postjobfree.com

Graphic Design / Pre-press Production Layout and Coordination / Pre-

Flight and Press Checks

Advertising / Customer Services & Estimating / Publication and

Periodical / Administrative / Leasing Specialist

Summary: Experienced Graphic Designer with customer service

and estimating - Over 15 years of designing and pre-press

experience working in the printing, newspaper and real

estate industry

Areas of expertise - Graphics / Print / Publications /

Periodicals / Design and Printing applications and equipment

/ Concept to completion/ Customer Service

Programs: Proficient in many graphic programs: Quark Xpress,

Adobe Photoshop, Adobe Illustrator, Adobe

PageMaker, Adobe CS-3, Adobe Acrobat, PitStop and Distiller,

Freehand. Knowledgeable in most Microsoft Programs and

estimating programs.

Skills: Skilled in interpersonal communications; capable of working

independently and

with groups; strong supervisory skills; excellent command of

computers (both Mac and PC). Type 65 WPM

Experience: Oct 2008 - May 2010 Benson Media Ball

Ground, GA

Studio Artist

- Responsible for implementing quick revisions to match

client/designer requests, proofing, preflighting, preparing and

press check files if necessary. Other responsibilities include

imposition, file correction and optimization.

Feb 2007 - Sept 2008 Graphic Innovations Jasper,

GA

Production & Pre-press Manager

- Responsible for managing prepress department

- Responsible for coordination between pre-press and pressroom

- Responsible for preflight, color and photo corrections,

troubleshooting other related problems.

- Responsible for managing and coordinating layout/design,

proofing, ripping and outputting of plates for each press

- Responsible for Backup in ALL departments

- Responsible for ordering for all supplies needed for prepress

area and digital printing.

- Responsible for computer maintenance and computer program

upgrades.

- Answering telephones, filing, typing (65 WPM)

- Responsible for customer liaison and estimating projects for

quotes

- Organizing digital printing jobs- Large order output of color

copy/digital printing along with basic black and white copies.

Sept. 2005 - Feb. 2007 Harp Inc. Suwanee,

GA

Production & Pre-press Coordinator

- One person Pre-press Department - Concept to Completion

- Responsible for preflight, color and photo corrections,

troubleshooting other related problems.

- Responsible for layout, ripping and proofing of all plates

for each press

- Responsible for ordering for all supplies needed for prepress

area and digital printing

- Responsible for computer maintenance and computer program

upgrades.

- Answering telephones, filing, typing (65 WPM)

- Organizing digital printing jobs- Large order output of color

copy/digital printing along with basic black and white copies.

April 2004 - May 2005 ERA Sunrise Realty Canton,

GA

Advertising Coordinator / Administrative Assistant

- Advertising for 6 local offices

Duties included full responsibility for coordinating,

designing and full layout of all

Camera ready display advertisement for all offices

associated with ERA Sunrise

Realty.

- Pickens County Progress Weekly Newspaper (Jasper

Office)

- Cherokee Ledger Weekly Newspaper (All Offices)

- AJC Sunday Edition (All Offices)

- The Real Estate Book Monthly Edition for Cobb/Cherokee

County (All

Offices)

The Monthly Edition of the Legacy Perk Newsletter

(Kennesaw, Legacy

Park Office)

- Data Entry for the Canton Office (Corporate Office) - Duties

included all listing and

pending/contract input, along with keeping track of each

agent's productivity and

producing a spreadsheet for the managing broker on a

weekly/monthly basis.

- Backing up the Office Manager and Agents by answering multi-

line phones, assisting

with any over flow of closing input or any other duties

needed.

- New agent input and setup in the system.

- Assisting with the Select Service Program: duties included

adding all vendors and their

company information, logos and coupons to the company's

website.

- Upkeep of the company's website

October 2000 - April 2004 Waddell Printing Ellijay, GA

Graphic Designer /Pre-press Manager

- One person Design Department - Concept to Completion

- Responsible for preflight, color and photo corrections,

troubleshooting other related problems.

- Job scheduling for each press and completing forms for paper

orders.

- Responsible for ordering for all supplies needed in front

office and prepress area.

- Responsible for computer maintenance and computer program

upgrades.

- Customer Service and new customer information processing

- Responsible for estimating projects for quotes

- Answering telephones, filing, typing (65 WPM)

- Organizing copy jobs- Large order output of color copy jobs

along with basic black and white copies.

June 1998 - June 2000 Epps Printing

Woodstock, GA

Graphic Designer

- Prepress production of camera-ready advertisement

- Customer service and new customer information processing

Education: 2010- Present ITT Tech Henderson, NV

Criminal Justice

References: Available Upon Request

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