***** ******** *** #* • hemet, Ca ***** • Phone 951-***-****

leilani mcclellan

Objective

To obtain a position that will utilize my knowledge, experience and education in

an environment that fosters challenge.

Relevant Skills

Reliable, responsible, punctual, a team player, a person who has excellent

communication skills, and phone etiquette. Typing is 38 wpm; Computer skills

(Microsoft Word, Excel, PowerPoint, Lotus Notes, Outlook, Point, &

QuickBooks) and general office skills. Detail oriented and confidential.

Experience

Hilton Reservations Worldwide 5/2008-Present

Reservation Agent

Customer service

Data entry

Make/confirm reservations

Meet monthly quota

Establish payment for accommodations

Answer inquires pertaining to hotel services

The Specialist LLC 3/2006-6/2008

Customer Relations Manager

Data Entry, Mailings, File,

Pull up credit reports on the internet

Fax & Make copies

Input information onto Point

QuickBooks & TurboTax

Answer phones & Return calls in a timely manner

Notary

Loan processor

Loan signer

Arrow Staffing Agency 1/2005-4/2005

Data entry Clerk (American Cancer Society)

Greet constituents, Data entry, Schedule appointments

Mass mailing of promotional fliers and forms.

Respond to requests for information and provide resources and guidance

to guests and callers in reference to the charity (phones, emails, etc.)

Worked on a time frame

Assisting cancer patients in obtaining necessary headdress (i.e. wigs,

hats, and scarves)

Except proceeds for a charitable purpose.

Make Labels, Copies, Compose letters, & Spreadsheets

Provide administrative/clerical support

Operate a central phone system with 24 phone lines.

Longs Drug Store 12/1995-3/2003

Pharmacy Clerk, Cashier, Photo Clerk

Displayed daily conflict resolution, through handling difficult

customers.

Typed and dispensed customer prescriptions

Answered phones, filed, faxed, and made calls to doctor’s offices.

Assisted customers with over the counter medicines.

Answered questions about insurance and authorization information.

Solely serviced 75-100 customers daily.

Trained and coached new employees on how to process transactions.

Obtained necessary information to process prescriptions (i.e. insurance,

address, phone)

Exemplified efficient communication and multi-tasking skills.

Education

Maric College Riverside, CA 2004-2006

Legal Administrative Assistant/Computer Office Skills

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