Customer Service Sales

Marius VanWyk

*** ***** **. *** *

607-***-****

Ithaca, NY 14850

*****@*******.***

EDUCATION

Cornell University, Ithaca, NY

B.S. Applied Economics and Management, May 2010

3.18 GPA; Dean's List one semester

Tompkins Cortland Community College, Dryden, NY

A.S. Business Administration, May 2008

3.96 GPA; Dean's List four semesters

Phi Kappa International Honor Society, Presidents Citation

Le Cordon Bleu London, London, United Kingdom

Basic Patisserie Certificate, March 2006

SUMMARY OF EXPERIENCE

Communication

. Executed monthly sales totaling $20,000 to $35,000 by contacting,

engaging, and recommending solutions to customers.

. Provided excellent customer service by answering all incoming calls

and directed customers to the appropriate department.

. Helped resolve product related/service issues in store or over the

phone.

. Ordered thousands of televisions and computers using Best Buy ordering

system. Followed up services with phone calls to customers ensuring a

successful shopping experience.

Management

. Trained several new employees in departmental procedures and customer

relations.

. Assigned closing duties to employees and was responsible for the

upkeep of assigned department.

. Voted group leader for a semester long marketing project. Group

designed a business plan for FLFC Inc.

. Supervised and handled Eckerd store operations during manager's

breaks.

Finance/Accounting

. Presented full analysis of Starbucks Inc. for Capital Investment

class. Group successfully reached a price target for the stock by

analyzing the firm's financials and performing discounted cash

flow/relative valuations.

. Projected stock prices of Apple over a 5-year period using Minitab and

Excel for Business Statistics class.

. Successfully Completed Financial, Managerial, and Intermediate

Accounting courses. Used excel to build a complete set of financial

statements.

EMPLOYMENT

. Best Buy Sales Associate, Ithaca, NY

Oct. 2006 - July 2010

. Eckerd Drug Store Associate, Pittsburgh Int. Airport, PA

June 2004 - Dec. 2005

SKILLS

. Fluent in Afrikaans with a basic understanding of Dutch.

. Microsoft Word, Excel, PowerPoint, Access, and Minitab Statistical

Package.

ACTIVITIES

. Relay for Life (2006-2010), SPCA Ithaca Volunteer.

. Baking French patisseries, Rugby, Chess, a good round of golf.

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