Customer Service Sales
Resume:
Jackie Renee Anderson
Thompsonville IL 62890
OBJECTIVE: To apply a unique range of skills and experience to acquire a
career of service.
WORK HISTORY
Kids Country Inc.
Lead Teacher/Assistant Director
Supervise the daily activities of the classroom. Prepare lesson plans and
carry out those plans. Accept payments, process state paperwork and work
with parents to resolve any issues.
J.W. Reynolds Memorials Co.
Sales/Leads Manager
Managed the day to day operation of a retail sales office. Worked with
families to create the monument that best fit their needs and budget.
Processed the client leads for nine offices. Worked with each office on
the follow up of the leads and the media in which to use.
John H. Harland Company
Software Implementation Specialist/Trainer
In-depth experience in the areas of training Financial Institutions and
install software. Solid background in analyzing problems that occur in set-
up and implementation of new and resigning Financial Institutions,
recommending and delivering solutions.
Successfully implemented new programs to over 400 Financial Institutions
each year.
Test Director
Oversaw the testing of new internet products for Financial Institutions.
Surveyed the needs of clients, suggested new techniques and thoroughly
tested the products and made recommendations for corrections before the
products were released to clients.
National Account Specialist
Communicated with the largest Financial Institutions regarding the training
needs of their employees. Updated manuals and training materials to fit
specific needs. Conducted training via phone, internet and on-site visits.
Dartek ( A subsidiary of Systemax)
Accounting Supervisor
Supervised the credit, collection, billing, accounts payable and accounts
receivable departments. Developed a credit manual listing the financial
needs to establish credit accounts in amounts from $100.00 to $500,000.
Established collection guidelines for delinquent clients. Assisted in the
restructure of the billing department.
Instructed sales representatives and customer service agents on credit and
collection procedures. Encouraged and implemented cross-training between
departments.
Bank of Elmhurst
Personal Banker
Serviced new and existing clients. Sold financial services to clients
after researching their financial needs. Processed paper work for proof
department. Organized the safe keeping of financial documents.
In-House Trainer
Trained new and existing employees on new products. Provided refresher
training on established products. Organized training dates and times.
EDUCATION
Rend Lake College
Associate of Science - Major: Business Management
Thompsonville High School
High School Diploma
CIVIC
Thompsonville Lions Club
Secretary
Candy Day Chair
Fundraiser Committee
Concessions Committee
Membership Director
COMPUTER SKILLS
Lotus 123
Microsoft Word
Excel
Power Point
Microsoft Outlook
Microsoft Word Processor
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