Sales Customer Service
Resume:
CLEO E. PEACOCK
Fairburn, Ga 30213
abiwwo@r.postjobfree.com
SUMMARY
** **** ***** ** ******** service and sales experience in a call center
environment. With this capacity I offer solid experience in customer
satisfaction. I hold a firm ability to analyze and solve problems in an
expedient manner. Additionally, I hold superlative organizational and
communication skills. And I am most productive working under pressure. With
this in mind, my creative abilities, strong work ethics, high level of
dedication and take charge attitude, offer a well rounded individual who
will adapt to any working environment with ease and success.
PROFESSIONAL EXPERIENCE
NETSPAN GROUP 10/21/2007- 08/10/2009
Sales Representative, Tucker GA
* Responsible for handling at least 100 calls per day.
* Assist customers and handle inquires regarding study packages.
* Met and exceeded required quota of sales per week.
* Continually made top sales rep for the month and top sales rep for the
week.
ADDECCO 10/16/2006-01/04/2007
Fraud Analyst I, Tucker GA
* Responsible for verifying potential fraudulent usage of debit and ATM
cards.
* Evaluated customer history and make card account closure decisions.
* Performed account maintenance functions as necessary.
* Responsible for creating a "delightful" experience for all Bank of
America cardholders.
* Responsible for handling inbound and outbound calls and achieving
daily goals.
PRE HOLDINGS, INC. 08/31/04-02/27/06
Customer Care Analyst, Norcross GA
* Responsible for new product introduction and training Retailers on
prepaid products.
* Processed sales lead, applications, order marketing materials and
activated terminals.
* Served as liaison between Retailers and Billing Department to resolve
billing inquires.
* Provided technical support to Retailers on store terminals.
TELETECH/NEXTEL COMMUNICATIONS 02/2002-03/2003
Nextel Operations Technical Support Representative II, Duluth GA
* Provided third tier troubleshooting on subscriber units.
* Reviewed and corrected provisioning with Nextel subsystem technology.
* Assisted Network Deployment in migrations and track sit outages.
* Worked closely with local Technical Support group and Engineering
groups.
* Coached and educated first level groups on troubleshooting process and
procedures.
* Monitored and analyzed switch control provisioning.
NEXTEL COMMUNICATIONS 04/1999-02/2003
Internal Support Representative, Duluth GA
* Handled incoming calls from customers, educating on company product
and services.
* Investigated and resolved billing inquires and network issues.
* Resolved escalated customer complaints professionally.
* Performed account restructures and rate plan changes.
EDUCATION/PROFESSIONAL LICENSED
Strayer University, Chamblee GA 08/2004
Pursuing Bachelors of Science in Business Administration GPA 3.5
Intense Sales Training, Macon GA 07-2004 certificated
Licensed Real Estate Agent 02/2001
Licensed Esthetician 10/2008
Contact this candidate