Customer Service Project Manager

Diane Pontecorvo

***** ***** **** *****, #****

Scottsdale, AZ 85260

Cell: 480-***-**** abiwwb@r.postjobfree.com

PROFESSIONAL SUMMARY

Detail-oriented and results-driven professional in purchasing, contract,

and project management combined with customer service/relations and

accounts payable. Significant strength in efficiently prioritizing

multiple responsibilities. Outstanding listener with a demonstrated

ability to effectively communicate verbally and in writing. Exceptional at

building and cultivating relationships with a respectful and proactive

attitude. Flexible performer in both self-directed and team environments.

PC proficient in MS Office Suite, JD Edwards/Enterprise One, Hyphen,

Constellation, Buzzsaw, and RollMaster.

AREAS OF EXPERTISE

Budgeting and Financial Reporting Auditing

Process Development and Continuous Contract and Pricing

Improvement Negotiations

PROFESSIONAL EXPERIENCE

MERITAGE HOMES CONSTRUCTION, INC., Scottsdale, AZ 2009 - 2010

Purchasing Coordinator

Generated and managed contract agreements and amendments ensuring

regulatory guidelines of 29 communities.

Prequalified and set-up vendors and tracked compliance with insurance

requirements.

Created take-offs, generated purchase orders and audited invoices in an

accurate and timely manner decreasing monthly report errors.

Added new product, maintained most current pricing and removed discontinued

material.

WHOLESALE FLOORS LLC, Phoenix, AZ 2008 - 2009

Project Manager

Managed commercial flooring projects for the Vice President of Sales and

account managers.

Provided submittals, obtained insurance certificates, filed preliminary

liens, and ordered materials.

Executed contracts, maintained schedules, and released monthly billing.

STANDARD PACIFIC HOMES, Scottsdale, AZ 2001 - 2007

Purchasing Agent

Facilitated the purchasing procedures and best practices to management and

Nevada division.

Negotiated, awarded, and managed contracts for a minimum of 18 communities.

Red-lined plans and revised project specifications and scopes of work for

each community.

Involved in new product development and value engineering to identify cost

savings.

Created and priced custom options including A.D.A. compliant options.

Analyzed bid pricing and compared take-offs and cut sheets for an estimated

40 trades.

Diane Pontecorvo Page Two

SHEA HOMES CO. INC., Scottsdale, AZ 1998 - 2001

Contract Specialist 1998-2001

Implemented a "New Community Information Meeting" held prior to community

start-up.

Created and managed contracts and change orders.

Provided current product and pricing books to designers and sales

personnel.

Researched and remedied billing statements and invoice discrepancies.

Warranty Advisor 1998-1998

Assisted in the creation of a new warranty processes and manual.

Scheduled appointments and resolved homeowner concerns or complaints.

Created and managed individual lot files for assigned communities.

FUTURA GRAPHICS / SEATON & ASSOCIATES, Phoenix, AZ 1996 - 1998

Office Manager

Processed payroll, accounts payable, and receivable.

Generated proposals, inspection forms, description of materials, and take

offs.

Coordinated schedules with inspectors, lenders, general contractors, and

home builders.

EDUCATION AND SPECIALIZED TRAINING

Liberal Arts, Arizona State University - West Campus, Phoenix, Arizona

Effective Negotiating 1 & 2, Karrass' Training Seminars

Construction 101, Build IQ University

Seven Habits of Highly Effective People, Franklin Covey Seminars

SPECIAL MENTION

Outstanding Achievement, Standard Pacific Homes, 2005

Recognized by Accounting and Finance for achieving 100% audit results for

contract management

Outstanding Contributions, Standard Pacific Homes, 2004

Recognized by in-house Design Center for excellence in customer service,

attitude and respect

PROFESSIONAL ASSOCIATIONS

Phoenix Green Chamber of Commerce

National Association of Home Builders

International Interior Design Association - Southwest Chapter

American Society of Professional Estimators - Arizona Chapter #6

CRENAB - Commercial Real Estate Networking

Networking for Professionals

Contact this candidate