Customer Service Project Manager

C. Kevin Cunningham

*** ****** ******, *****, ** 35773 ( 256-***-****

*****@******.***

Qualifications Summary

Detail-oriented professional, experienced working in demanding, fast-paced

environments. Desire to succeed with strong organizational, technical and

interpersonal skills. Confident and poised in interactions dealing with

individuals at all business levels. Ability to lead by example, think out-

of-the-box and multi-task effectively. Capabilities include:

( Employee Relations ( Incentive Programs ( Benefits Management

( Dispute Resolution ( Customer Service & Relations ( Proficient

in Microsoft Office

( Accounts Payable/Receivable ( Inventory Management ( Filing and Data

Archiving

Experience Highlights

Management & Supervision

( Managed personnel at multiple retail locations; scheduling,

training and incorporating incentive

programs into a sales environment. Staffing operations

including hiring, retaining and termination.

Training including sales and contract negotiation as well as

point of sale operations.

( Inventory management covering the complete inventory cycle.

Forecasting and developing an

inventory schedule based on upcoming promotions and seasonal

trends.

( Management of benefits and general accounting using Quickbooks

and Microsoft Office.

Customer Service & Support

( Placed individuals into long term contracts by efficiently

disseminating information from the company

to the customer. Orchestrated clear and concise sales advise

to prevent or limit future problems.

( Demonstrated ability to grow and manage customer base.

Corporate accounts were managed to keep current with new technology and

prepare for future business growth.

( Trustworthy, ethical and capable of working in a fast-paced

environment while keeping strict

confidentiality of sensitive customer information.

Military Service

( 1987-1997 Army/Alabama Army National Guard Engineer Officer

( Duty details available on request

Employment History

Real Estate Agent, Rise Real Estate/ Zeriss, Madison, AL

2007-2010

Project Manager, Harcon Builders, Madison, AL 2009-

2010

Home Inspector, AllSpec Home Inspections, Madison, AL

2006-2007

Store Manager, ProSource Wireless Communications, Huntsville,

AL 2003-2006

Owner/Manager, Tents & Trails Outdoor Outfitters, Huntsville,

AL 1997-2003

Warehouse Manager, Wilson Lumber, Madison, AL 1986-1988

Education & Training

( BBA, Athens State University 1995, Athens, AL

Concentration in Human Resource Management

( American Home Inspection Institute 2005, Cleveland, OH

State Certified Home Inspector Examination

Business Community Involvement

( Member Alabama Realtors Association

( Member Huntsville Builders Association

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