Customer Service Quality Assurance
Resume:
Jena M. Casey
** ********** ***** ******** ***** SC 29576
843-***-**** **********@*****.***
Objective To obtain an entry level position at a progressive organization
where I can utilize and advance my education, skills, and
experience while also building a career path.
Work Experience
Joes Crab Shack
July 2010-Present
Myrtle Beach, SC
Hostess
Stocking retail, greeting and seating customer, using register
to ring up customers, answering phones to answer general
questions regarding menu and hours of operation. Bussing tables
to seat customers, going over specials and what's new on the
menu
Echostar
August 2009- June 2010
Christiansburg, VA
Technical Support Representative
Providing technical assistance, award winning customer service,
troubleshooting equipment, answering questions regarding Dish
Network services as well as assisting Dish Networks Alliance
Partners with any questions or concerns with bundling accounts.
Allstate Insurance Company (Kelly Services)
March 2009-July 2009
Roanoke, VA
Subrogation Specialist
Checked auto claims for accuracy, received inbound and dialed
outbound for information on claim status depending on at fault
party, updated amount due on claims, submitted claims for
further processing to other departments or to collections,
reviewed all payments made on claims.
Onyx Hair Studio
April 2008- February 2009
Salem, VA
Intern
Greeted customer, shampoo/styled customers when busy, washed
dishes, kept laundry clean, shadowed designers, passed foils,
mixed color, provided customers with beverages and/or magazines
while waiting for hair to process
Accomplishments Multiple Customer Service, Quality Assurance and Complimentary
Calls issued by Management and Coach at Dish Network
Education William Byrd High School
Vinton, VA
Dates attended: August 2004 - June 2008
Degree: Standard Diploma
Arnold R Burton Technology Center
Salem VA
Dates attended: August 2006-June 2008
Certification obtained: Cosmetology License
References Ashley Morris
Andrew Luckett
Corrie Richards
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