Customer Service Management

Iryna Prydatkina

***** ******** **., ********, ** 92592

Tel. 760-***-****

Mob. 760-***-****

e-mail: abiwrj@r.postjobfree.com

OBJECTIVE: motivated position connected with Banking and/or Customer

Service

EDUCATION

Sep 2006---Oct 2008, University of Economics and Law, Ukraine

Major: Economics

Sep 2003---June 2004, Lawrence University, Appleton, WI, USA

Major: Environmental Management, Minor: French Studies

Sep 2000---June 2006, National University, Ukraine

Major: English Studies, Minor: French Studies

WORK HISTORY

Nov 2009---July 2010, BBVA Compass, Carlsbad, CA

Branch Associate

- Customers' transactions processing (deposits, check cashing, OD payments,

loan payments, cashier's checks purchases etc.);

- Teller cashbox balancing;

- Answer branch telephone inquiries; assist customers in person and over

the phone;

- Exceptional customer service provision;

- Signature cards tracking; follow-up thank you notes;

- ATM checking and balancing;

- End of day bags preparation;

- Getting familiar with new product offers and communicating the same to

customers.

April 2007---May 2009, Tubex Commodities AG, Ukraine

Senior Financial Officer

- Financial and banking transactions management; preparation of

accompanying documents;

- Documentary operations and operations management;

- Budgeting; payments processing and recording; billing;

- Accounts receivable and payable management;

- Business and marketing planning and reporting;

- Weekly team activity reporting;

- Administrative assistance to top management: clerical duties, phone calls

and correspondence handling;

- Data analysis and forecast;

- Provision of customer service and technical assistance to external and

internal customers.

Aug 2005---March 2007, BGU-invest, Ukraine

Senior Sales Officer

- Market research and further analysis of the data; reporting;

- Documentary operations management;

- Accounts receivable management, invoicing;

- Processing of payments and deliveries; export operations supervision;

- Database maintenance;

- Administrative assistance to top management: clerical duties, phone calls

and correspondence handling;

- Provision of customer service and technical assistance to external and

internal customers;

- Arrangement of sales meetings; setting sales goals.

COMPETENCIES

Russian ability: Fluent

French ability: Advanced

PC advanced: Microsoft Word, Excel, Power Point, Outlook, Windows,

Macintosh

Personal skills: high level of self and time management, mathematical

skills, problem-solving and negotiation skills, flexibility, high learning

capability, leadership skills, stress tolerance, accuracy, multi-task

handling.

Contact this candidate