Customer Service Sales
Resume:
LaTosha R Ashton
*** ****** ****** ** ***** Rouge, La Home: 225-***-**** Cell: 318-***-****
abiwr7@r.postjobfree.com
QUALIFICATIONS SUMMARY
Highly personable Customer Service Professional with over nine years of experience in retail sales,
customer service, and call center operations.
• Talent for identifying customer needs and presenting appropriate solutions.
• Demonstrated ability to gain customer trust and provide exceptional follow-up,
leading to increased repeat and referral business.
• Track record of assisting in the design and implementation of reporting
procedures that reduce labor costs and improve customer-satisfaction ratings.
• Expertise in resolving escalated customer service issues.
• Secured numerous company achievement awards for delivery of exceptional
customer service.
• Proficient with Microsoft Office System(including Microsoft Word, Microsoft
Excel, Microsoft Power Point, Microsoft Access, and Microsoft Outlook).
Professional
Experience
Service and Old Navy, Baton Rouge, La.
Training Manager Recruited to hire and train new employees to serve as customer service
2009-2010 associates in a fast-paced retail environment. Implemented reward programs for
exceptional employees. Developed store newsletter to keep all employees
informed of company events and promotions. Monitored service interactions to
ensure compliance with company regulations.
Call Center
Supervisor Enlightened, Baton Rouge, La.
Jan 2009-May 2009 Served as Customer Service Supervisor for Louisiana Child Support
Enforcement Services. Took incoming calls regarding child support inquiries.
Resolved escalated calls transferred by representatives. Provided information
regarding court dates, payment receipt, appointments, etc. Monitored incoming
calls to ensure quality assurance standards were being met.
Retail Sales AT&T Mobility, Shreveport, La.
Representative Recruited to provide top-notch service to both internal and external customers.
Aug 2008-Dec 2008 Sold wireless service as well as residential services to customers in the
retail store environment. Answered calls from customers and call center
employees regarding products and services. Processed bill payments, rate plan
changes, and feature changes. Maximized sales by forming rapport with
customers to ensure repeat business.
Senior Retail Sales
Representative Verizon Wireless, Jacksonville, NC
March 2006-Dec Recruited to generate sales in new market in eastern North Carolina. Sold new
2007 plans and features to customers as well as renewed existing customers.
LaTosha R Ashton Phone: 225-***-**** Page Two
Received inventory for kiosk and performed monthly inventory checks.
Conducted team meetings and provided coaching.
Retail Sales Village Wireless, Jacksonville, NC
Manager Served as Retail Sales Manager for Authorized Wireless Retailer. Recruited
Sep 2005-March new employees to serve as sales representatives in retail environment. Trained
2006 employees on point of sale system. Enhanced employee performance and
attendance through daily mentoring, one-on-one discussions and motivational
strategies.
Sales Team Leader US Support Company, Shreveport, LA
Nov 2004-May 2005 Recruited to answer incoming calls in call center environment regarding DSL
sales and technical support. Promoted to lead team of twenty employees in
daily call center operations. Collaborated with Customer Care Manager to
create strategic plans to enhance customer satisfaction. Worked closely with
other departments to promote sales contests, clarify information, and distribute
reports.
Education Louisiana State University
B. A. in English expected in May 2012, minor in Psychology
Current GPA 3.2
Honors 2010 National Society of Collegiate Scholars
2009 Pi Lamda Theta National Honor Society
2009 Tau Sigma Honor Society, Louisiana State University
Technology Microsoft Office System(including Microsoft Word, Microsoft Excel,
Microsoft Power Point, Microsoft Access, and Microsoft Outlook). Safari and
Internet Explorer.
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