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Customer Service Manager

Location:
Darlington, SC, 29540
Posted:
October 20, 2010

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Resume:

Shaunyetta S. Foster

*** ******* **.

Darlington, SC 29540

H: 843-***-**** C: 843-***-****

abiwqr@r.postjobfree.com

Objective: To obtain a position with your company in which my exceptional

customer service background, multi-skills, my ability to excel

in a high volume work environment, and people skills will be

utilized to promote the growth of the company.

Education: Morris College, Sumter, SC Florence-

Darlington Tech, Florence, SC

Bachelor of Science in Organizational Management

Associate of Science in Respiratory Care

Graduated: May 2009

Graduated: Aug 2006

Training: CPT-4, HCPCS, ICD-9, Medical Terminology, HIPAA, Institutional

Claims and Professional Claims,

Real Estate First Year Sales

Proficiency

Skills: Microsoft Excel, Word, PowerPoint and Access, DB2,

QuickBooks

Honors/ The J.S. Utsey Scholarship (2008)

Awards: Dean's List (Fall 2007)

Cum Laude

Experience: Business Testing Analyst I Blue Cross/Blue

Shield, Florence, SC May 2007-Feb 2010

. Coordinate special projects, develops test plans, scenarios,

and matrixes

. Interpret/analyze claims results throughout the adjudication

process

. Evaluate/recommend improvements in procedures and techniques

Claim Associate III Blue

Cross/Blue Shield, Florence, SC Aug 2000-May 2007

. Researched and responded to written correspondence/incoming

telephone inquiries

. Identified and adjusted incorrectly processed claims

. Facilitated team meetings

Manager DDS Transmissions

& Tires Hartsville, SC Nov 2007-Jan 2009

. Organized and managed transmissions and tire services

. Managed performance to assure productivity, quality and timeliness

. Interviewed, hired and maintained adequate staff to maintain daily

duties

Respiratory Therapist McLeod Regional Medical

Hospital, Florence, SC May 2005-Jun 2007

. Responded to all cardiopulmonary emergency requests and rendered care

as per ACLS standards

. Initiated, monitored, and adjusted parameters on Continuous Mechanical

Ventilation

. Administered oxygen aerosol/humidification therapy, Metered Dose

Inhaler and High Flow Nebulizer

. Collected blood for arterial blood gas analysis

Extra-Curricular

Activities: Morris College Co-op Program



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