Manager Customer Service

Cathleen T. Moore

**** **** ***** ****, **********, VA 23061

757-***-**** **********@*****.***

Objective: To manage and work with a creative and innovative team to

achieve powerful results.

Education:

Graduated: May 2006

Rappahannock Community College

12745 College Drive

Glenns, VA 23149-2616

Associates Degree in Business Administration

Graduated: June 1995

Menchville High School

275 Menchville Road

Newport News, VA 23602

Advanced Studies Diploma

Attended: August 1994 - December 1997

Christopher Newport University

1 University Place

Newport News, VA 23606

Pursued Degree in Math with Education Certification

Employment History:

March 2010 - June 2010

Colonial Williamsburg Foundation

External Affairs Division

PO Box 1776, Williamsburg, VA 23187

Position: Production Manager

Duties: coordinate and manage the schedule for all marketing materials

produced for the Foundation; work with internal clients and external

vendors to deliver all marketing materials including website promotions and

updates, email newsletters and promotions, direct mail pieces, newspaper

and publication ads, special event packaging, and forms; creating and

managing production schedules for all marketing projects; keeping projects

on time and on budget; evaluating projects for gained efficiencies and cost-

saving opportunities using standard mailing formats, combined photo shoots,

and optimal paper selection; working closely with and overseeing internal

design and copywriting team in the creation of marketing materials.

June 2000 - January 2010

Colonial Williamsburg Foundation

Products Division

PO Box 1776, Williamsburg, VA 23187

Position: Assistant Production Manager (6/00-12/02), and Production Manager

(1/03-1/10)

Duties: As the assistant, managing the preparation and execution of photo

shoots for the catalog, web, and B2B businesses; compiling product and

editorial information for the copywriters; working with photographers and

art directors on studio and location photography. As Production Manager for

the Products Division which includes the B2B, Retail, Licensing, and Direct

Marketing businesses, managing the budgets and contracts with internal and

external vendors to produce the catalog as well as all other printed

marketing materials including direct mail pieces, newspaper and publication

ads, special event packaging, and forms; creating and managing production

schedules for all print materials; keeping projects on time and on budget;

evaluating current print projects for gained efficiencies and cost-saving

opportunities such as co-mailing, combined photo shoots, and optimal paper

selection; hiring, evaluating, and managing production team responsible for

photo shoots and image archival; working closely with and overseeing

internal design team in the creation of marketing materials; participating

in the selection, execution, and maintenance of the digital asset

management system for the Foundation.

October 1996 - June 2000

Colonial Williamsburg Foundation

Products Division

PO Box 1776, Williamsburg, VA 23187

Position: Catalog Mail Order Representative (10/96-6/98) and Catalog

Customer Service Representative (6/98-6/00)

Duties: answering inbound phone calls, taking and inputting catalog orders,

handling customer complaints, secretarial duties including use of MSWord,

Excel, and Access

September 1996 - October 1997

Bay Design Architectural Firm

11747 Jefferson Avenue, Newport News, VA 23606

Position: Administrative Support

Duties: typing and compiling reports for property assessment, use of Excel,

Word Perfect, and MSWord, answering inbound phone calls

Special Projects:

January 2007 - present

Daffodil Festival Council

6467 Main Street, Gloucester, VA 23061

Parade Committee

Programs / Main Street Committee

Publicity / Historian / Exhibits Committee

Duties: Organize parade participants, coordinate volunteers to register and

line up parade participants; design programs for the Daffodil Festival,

compile all information for each group featured, and release files to

printer; design all ads for the Daffodil Festival for placement in local

newspapers and publications.

Skills:

Proficient on both Mac and PC platforms; proficient on Microsoft

Outlook/Entourage, Word, Excel, and Power Point; working knowledge of

Quark, InDesign, InCopy, and Photoshop; detail oriented and very organized;

ability to analyze and adapt to new situations and projects quickly; strong

communicator and negotiator. Desire to apply and expand abilities as well

as learn new skills.

References:

Valerie Norton 757-***-****

Juliet LaGuardia 917-***-****

Debbie Frayser 757-***-****

Contact this candidate