Manager Loss Prevention

Lee Caplan, AIC

***** ********* ****

Midlothian, VA 23113

Cell Phone 540-***-****

E-mail: abiwo4@r.postjobfree.com

OBJECTIVE

Creative, proactive and self-motivated professional with

knowledge in insurance, investigations and training, and who

seeks a challenging position with an established

organization.

QUALIFICATIONS

Increasing responsibility in the overseeing and

investigation of claims for workers compensation. Taking a

proactive approach in reducing company loss, accustomed to

meeting and exceeding goals and supervising and training

personnel and working as a team with managers and personnel.

WORK HISTORY

January 2008- Present Workers Compensation Supervisor, Utica

National Insurance

Supervise 3 workers compensation personnel and subrogation

specialist. Responsible for leading, training and promoting

growth. Weekly and monthly reports to the Regional Claims

Manager. Ensuring files are handled per COR guidelines set by

Utica.

February 2005- January 2008 Senior Claims Specialist, ESIS

Investigate workers compensation claims for accounts in

Kentucky, South Carolina, Virginia and Federal Black Lung.

Mentor for new employees. Spearheaded interview team for new

hires and the implementation of new programs (Apollo).

Ability to handle complex files and issues.

October 2000- February 2005 Claims Specialist, Broadspire

Investigated workers compensation, auto and general liability

claims for national and non-national accounts with Maryland,

Virginia, Washington D.C, West Virginia and North Carolina

Experience. Worked to a successful settlement for the accounts

to reduce exposure and loss. Completed scene investigations.

Conduct phone interviews. Work closely with attorneys for the

accounts and the plaintiffs. Able to handle a high case

volume.

May 1998- October 2000 Loss Prevention Manager, Lowe's Home

Centers

Supervise Loss Prevention Specialists and mentor Loss

Prevention Managers and specialists at other stores. Mentor of

a district that includes 5 stores, conduct district wide store

audits, Ability to plan and hold region and store wide

training classes. Helped train new loss prevention staff.

Achieved an increase in number on internal cases 0 to 4 in two

months, increase safety awareness to reduce Workers

Compensation and General Liability claims. Initiate shrink

reductions and risk control programs. Manage the disposal of

hazardous material per OSHA regulations. Opened and initiated

all internal, external and operational programs in a new store

with immediate results. Conducted internal interviews.

Achieved "return on investment" 2 years in a row. Selected for

Emergency Response Team to help recover stores From

devastating floods. Conducted internal interviews

September 1997- April 1998 Loss Prevention Specialist, Lowe's

Home Centers

First Store assignment initiated operational safety

checklists to achieve safety and store goals. Conducted walk-

thrus as a measure of accountability. Help reduce risk and

loss exposure through internal, external and operational

losses.

April 1996- August 1997 Assistant Loss Prevention Manager, May

Company T/A Hecht's Assistant manager Hecht's Department store

at Landmark Mall. Supervised and trained eight loss prevention

specialists. Hired, trained and scheduled staff Achieved store

results with an increase in cases from the previous year.

Personal result of a rate of 1 case every 22 hours.

August 1995- April 1996 Loss Prevention Specialist, May

Company T/A Hecht's

Loss Prevention Specialist for Hecht's Department Store at

Montgomery Mall. Contributed to substantial increase in number

of internal and external cases over previous year. Promoted to

Assistant Manger within 8 months.

January 1995- August 1995 Sales Audit Supervisor, Evans

Jewelers and Distributors Sales Audit Supervisor for Evans

Jewelers corporate office, Supervised and trained auditors.

Solved customer service complaints. Chief investigator on

check fraud and margin loss. Collected over 75% of delinquent

accounts.

EDUCATION

Keller Institute of Management at DeVry Univ. Masters in

Business Administration, June 2009

BA, Edinboro University of Pennsylvania, 1994

Montgomery College, Rockville Maryland

Lowe's Senior Loss Prevention and Safety Specialist

Curriculum. Lowe's "Verville" Interview Technique

First Aid and CPR Certified

Associate in Claims, AIC

Insurance License for NC, SC, KY, DE

INTERESTS & ACTIVITIES

Golf, Family, Mountain Biking, Traveling

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