SYLVIA SERNA

951-***-****

Murrieta, CA

abiwnp@r.postjobfree.com

SUMMARY OF

QUALIFICATIONS______________________________________________________________

___

. 5 years Human Resources experience

. 5 years Workers Compensation experience

. 6 years PEO experience

. 10 years Staffing/Recruiting experience

. ?xceptionally organized, detail-oriented, hard working and proactive

. Able to handle changing priorities in a fast pace work environment

. Computer literate: MS Word, Excel, PowerPoint, Internet, CalWin

. Bilingual/Spanish

EXPERIENCE__________________________________________________________________

__________________

Confidential

07/10 - Pres.

Employment Case Manager

. Manage a caseload of CalWork participants

. Interview participants to gather information on training needs,

educational background, work experience, skills, interest and edibility

. Provide case management with a focus on assisting participants in

obtaining and retaining employment

. Assist participant with identifying employment goals, career

development needs, etc..

. Responsible for completion of intake, assessment, eligibility

verification, and referrals to supportive services

. Responsible for ensuring case file documentation meets regulatory

guidelines

. Responsible for ensuring referrals are processed in a timely manner

. Responsible for issuing transportation, child care, ancillary, etc..,

to participants

. Responsible for making sure documentation received from participant

is accurate; school hours, job searching hours, self employment hours,

etc..

. Responsible for insuring participant is participating in a WTW Plan

. Interact with participants from diverse racial, ethnic, gender, and

linguistic backgrounds

. Enter case file information into CalWin

Alamos Elementary School/Various Non-Profit Organizations

2009 - 06/10

Volunteer

. Volunteer at school on a regular basis; assist with grading tests,

coping, typing, filing, projects, scanning, creating documents, etc..

. Volunteer at various organizations; assist in daycare facilities,

food bank, special projects, etc...

BBSI Inc., Temecula CA

12/02 - 11/08

(BBSI is Human Resource Management Company that handles payroll, health

insurance, risk management, workers compensation, & human resources)

Account Manager / Client Services Representative

. Audited applications making sure all forms were completely filled

out; I9, W4, EEO, etc...

. Assisted with Human Resources questions and paperwork

. Handled workers' compensation claims for branch

. Responsible for making sure all workers comp forms were completely

filled out; DWC-1, Accident Report, Modified Work Offer Letter, MPN

etc...

. Responsible for assisting all injured employees with doctor's

appointments, medical authorizations, transportation, and modified work

offers, etc...

. Maintained consent communication with injured employees

. Assisted both claims adjuster and/or DA in settling claims via C&R

and/or settlement with Stips

. Assisted Risk Managers with investigations on injured employee(s)

. Assisted Risk Managers with safety trainings at various jobsites,

regarding OSHA Regulations, PPE, company policies, and fraudulent workers

compensation claims, etc...

. Translated company's and/or branches employee handbooks, manuals,

safety handbooks, forms, documents, etc... into Spanish

. Responsible for processing branches office bills

. Responsible for processing workers compensation bills and/or drug

screen bills

. Inputted needed dated into Niakwa; a company based software

NCS Pearson, Bloomington, MN

06/02 - 10/02

(Contracted to assess and process candidates for TSA (Transportation

Security Administration) at various airports across the USA)

Staffing Specialist

. 100% traveling

. Trained new Staffing Specialist on SF85P, interviewing process,

control desk, and government forms

. Interviewed selected candidates using a behavioral based interviewing

tool

. Interviewed any where from 20-50 plus candidates per day

. Explained the position and benefits

. Recommended candidates for hire

. Made contingent offers based upon validated assessment scores,

interview, medical screening, physical testing results and combined with

customer approval

. Inputted needed dated into Seibel, Choice Point and Excel for record

keeping

Various Staffing Services

11/01 - 06/02

Sr. Staffing Specialist

. Filled orders for both temporary and direct hire positions

. Recruited, screened, interviewed and hired qualified candidates for

various positions

. Tested, referenced check, counseled and terminated applicants

. Sourced candidates utilizing internet, schools, networking, etc...

. Negotiated pay and bill rates

. Inputted needed data into Act 1 software

Corestaff Services, Pasadena, CA

11/98 - 09/01

Sr. Staffing Specialist

. Filled orders for both temporary and direct hire positions

. Recruited, screened, interviewed and hired qualified candidates for

various positions

. Tested, referenced check, counseled and terminated applicants

. Sourced candidates utilizing internet, job fairs, schools, newspaper

ads, networking, referral bonus, etc...

. Ran weekly and monthly reports on branch activities

. Ran reports for clients

. Negotiated pay and bill rates

. Inputted needed data into TempWare

. Supervised two Staffing Specialist, ensuring that they meet their

goals/expectations

. Handled two large accounts: IndyMac Bank and Mellon Financial, where

I placed over 50 plus associates at one given time and on an on-going

basis

. On-Site Manager for Indy Mac Bank

Courtesy Employment Service, Arcadia, CA

02/92 - 11/98

Personnel Coordinator

. Filled orders for both temporary and direct hire positions

. Recruited, screened, interviewed and hired qualified candidates for

various positions

. Tested, referenced check, counseled and terminated applicants

. Sourced candidates utilizing internet, job fairs, schools, newspaper

ads, networking, referral bonus, etc...

. Responsible for workers compensation

. Negotiated pay and bill rates

. Inputted needed data into TempWare

. Handled various large accounts: JPL (Jet Propulsion Laboratory),

Mellon Financial, LA Times, & Sirena Swimwear, where I placed over 100

plus associates at one given time and on an on-going basis

EDUCATION___________________________________________________________________

__________________

Sawyer College of Business, San Diego, CA

Certificate: Computerized Office Applications

Imperial Valley College, Imperial, CA

Major: Business Administration

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