LaToya M. Taylor

**** ******* ****

Rockwall, TX 75032

469-***-****

abiwne@r.postjobfree.com

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OBJECTIVE: To obtain a position in an organized well-established company

that will capitalize and expand on skills previously developed through my

experience and proven capabilities.

SKILLS:

Microsoft Word 6.0 WordPerfect

Microsoft Excel 5.0 Telephone Etiquette

10-Key by Touch Typing: 55+ WPM

Microsoft PowerPoint Windows 2000

Lead Tracker

EDUCATION: Lakeview High School Garland, TX 1998-2002

Richland College Dallas, TX 2002-2004

General Coursework Studies

EMPLOYMENT:

Debt Professionals of America, Dallas, TX 2008 to present

Customer Service Representative - Answering inbound calls and making

outbound calls to assist clients with their accounts. Responsible for

processing lumps sums to help clients become debt free; assisting clients

when they request to cancel accounts and processing cancellation.

Completing daily task to follow up with clients on accounts, researching

agreements before submitting them to the collection agency for delinquent

accounts. Assisting and providing back up to other team members in the

performance of the job duties, general customer service duties.

Kreative Kids Academy, Dallas, TX 2007 to 2008

Pre K Teacher Child Developmental Center - Oversees the educational and

emotional development of children ages 4 to 5 years old. Coordinates with

school management on curriculum development and implementation. Develops

daily and monthly lesson plans for students also managed on going

communication with students, staff, and parents.

Alliance Data Systems, 1st Choice Power Dallas, TX 2005 to 2007

Customer Service Representative - Answered multi-line telephone assisted

customers with new energy accounts, billings discrepancies, and

disconnection of energy services. Made difficult decisions at a very quick

pace in order to satisfy customers; able to work under pressure input data

regarding customer pick-up into computer general customer service duties.

QUALIFICATIONS:

Excellent Organizational Skills Excellent Problem Solving Skills

Detailed Oriented Responsible

Independent Worker Team Player

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