Customer Service Representative

Dear Hiring Manager,

I was excited to hear about the opportunity, as I have the

qualifications you seek. I have several years of experience in a wide

variety of fields including customer service and team leadership. I am

certain my expertise in the following areas can be a valuable to the

team. Those qualities include:

* Analytical skills

* Customer service

* Problem solving

* Verbal and written communication skills

In addition to my extensive office experience, I always maintain a

mature, gracious and professional manner when communicating with

people, even when difficulties arise. I am self motivated, energetic

and personable with my fellow staff and management members. My broad

experience and range of skills make me a superior candidate for this

position. Thank you for your time and consideration I look forward to

hearing from you as soon as possible to arrange an interview time.

Sincerely,

Carita Ayres

109 Boyd Court, Upatoi, GA 31829

706-***-****

************@*****.***

Carita Ayres

Objective

To seek employment with a challenging company that will

utilize my knowledge and skills.

Experience

2007-Present AT&T Columbus, GA

Customer Service Representative

. Answer incoming calls in a high volume call center

environment to ensure quality customer service.

. Initiate dispatch in computer database to submit customer

inquiry of geography area in a timely manner.

. Meet and exceed monthly performance objectives in quality,

call efficiency, reliability and all compliance areas.

2006-2007 TCBY Columbus, GA

Team Leader

. Coached and trained team members to ensure company

standards, sales and customer service were maintained.

. Maintained open lines of communication with store managers

to relay pertinent information for efficient operations.

. Completed paperwork associated with cash receipts to

summarize store earnings.

2005-2006 Hollister Columbus, GA

Account Representative

. Operated cash registers and assisted other Front End

departments as necessary to ensure the most efficient and

timely check out.

. Responded to customer concerns and complaints using

exceptional judgment to meet the customer expectation.

. Received and processed all cash and credit card payment

according to the Cash Handling Guidelines.

Education

Columbus Technical College, Certificate

Columbus, GA

Harris County High, Diploma

Hamilton, GA

Qualifications

MS Outlook, MS Excel, MS PowerPoint, MS Word, WordPerfect,

55wpm, Excellent language, communication skills, verbal and

listening skills

Contact this candidate