Customer Service Representative
Resume:
Filomena Long
Detroit, MI *****
************@*****.***
Employment History
Customer Service Representative
More than ten years providing successful customer service and sales support
with recognized strengths in problem solving, sales staff support, vendor
relations and account maintenance.
Excellent working knowledge of MS Excel, Word and Outlook.
A team player, acknowledged as a "Total Quality Customer Service
Professional"
Ability to train and motivate employees.
A dedicated worker, promoted to handling calls that had met the irate level
from the company's #1 business account.
Wilmar Industries Customer Service Representative 2004-2009 Farmington
Hills, MI
. Supported sales reps in opening new accounts for Janitorial and
Maintenance supply customers and suggesting upgrades to their new or
existing services
. Received 100 or more inbound calls daily and inputted sales orders
into the system also by fax and e-mail
. Assisted in administrative duties including but not limited to
processing documentation and customer follow up calls
Metro One Telecommunications Customer Service Representative 1999-2004
Farmington Hills, MI
. Provided directory assistance for Sprint/Nextel and Verizon wireless
customers
. Received 600 or more inbound calls daily
. Adhered to their quality assurance policy daily when handling
customers inquiries and only escalating to management when necessary
Education
Frank Cody High School
Detroit, MI
Diploma 1994
Crockett Vocational Academy
Detroit, MI
Certificate Certified Nursing Assistant 1994
References available upon request
Contact this candidate