Customer Service Product Development
Resume:
Simone Williams Thomas
Georgetown, Kentucky 40324
Telephone contact 859-***-****/ 859-***-****
*****-*************@**********.***
Objective: To fully assist in the achievement of the company’s or institution’s desired goals
through a team or individual effort.
Education: Associate in Arts
Focus in Communication
Bluegrass Community and Technical College
Awards and Dean’s List (2008 & 2009)
Achievements: Bluegrass Community and Technical College
Customer Service Award (2001-2002)
Tourism Product Development Company
Montego Bay, Jamaica
Experience: Lowe’s Home Improvement Store
January 2007-March 2007
Cashier
Georgetown, Kentucky
Responsibilities
. Retail sales/cash handling
. Help prevent the theft of inventory/stock
. Provide quality customer service
Air Jamaica Vacations/Jamaica Tours Limited
January 2004-October 2004
Airport Representative
Montego Bay, Jamaica
Responsibilities
. Meet and greet arriving passengers/guests
. Prepare welcome packages
. Pre-seating of departing airline passengers/guests
. Prepare daily reports (passenger/guest comments or incidental)
. Assist with any immediate need(s) of passenger/guest
Tourism Product Development Company
November 2002-December 2003
Information Officer/Dispatcher
Montego Bay, Jamaica
Responsibilities
. Provide visitors and locals with information about the
Island’s tourism product
. Provide transportation for cruise ship passengers
. Assist with the preparation of information manuals
. Assist Inspection Officers with inspection and reports
on different tourism entities
. Perform office duties assigned by supervisor(s)
Coral Cliff Hotel and Entertainment Lounge
Montego Bay, Jamaica
June 2002-November 2002
Hostess/Concierge
Responsibilities
. Meet and greet guests
. Tend to any immediate need of guest(s)
Tourism Product Development Company
August 2000-April 2002
Information Officer/dispatcher
Montego Bay, Jamaica
Responsibilities (same as previous)
Jack Tar Village Resort
Montego Bay, Jamaica
Concierge and Assistant Wedding Coordinator
March 1999-August 2000
Responsibilities
. Satisfy the requests of guests
. Arrange special packages for V. I. P guests
. Log complaints given by guests
. Assist with the planning of on-site weddings
. Perform office/clerical duties
References: Dr. Stephen Kponyoh
Instructor, Biological Sciences Department
Bluegrass Community and Technical College
Mr. John Ferguson
Academic Advisor
Bluegrass Community and Technical College
Lexington, Kentucky
(859) -246-6226/ 859-***-****
Contact this candidate