Customer Service Manager

CYNTHIA A. BROWN

** **** ******, ***********, ***** 78521 956-***-**** 956-***-****

**************@*****.***

JOB TARGET: Administrative Office Assistant

EDUCATION:

South Texas Vocational Technical Institute, Brownsville, Texas 2008.

Completed the Computer Office Specialist Program.

Vanguard Institute of Technology/School of Cosmetology, Brownsville, Texas,

1999.

Completed 1500 hours of Cosmetology and Licensed by The State of Texas.

Texas Southmost College/University of Texas at Brownsville, Brownsville,

Texas, 1986.

Certified Nurse Assistant

GPA: 3.8

Glady's Porter High School, Brownsville, Texas, 1986.

Graduated with Diploma

RELATED CAPABILITIES

. Written and Oral communication skills . Patience and

Dependability

. People Oriented and Teamplayer . Independent Decision-

Making

EXPERIENCE

Office Manager, 01-2009- 10-2009.

CottonWood Financial Texas, LP (Cash Store), Brownsville, Texas

Duties

Manage Store, open and close store, prepare reports for the week, day and

month. Profit and loss reports, archiving, bookkeeping, filing, typing,

emailing, faxing, make copies, interview, prepare, gather and verify data

from banks and employers to determine eligibility for loans to new

customers. Answer incoming calls and do collections on existing delinquent

accounts. Prepare new files, data entry, answer to supervisor on a daily

basis, on new changes and implement new procedures. Prepare bank deposits,

change orders, supply orders, cashier, handle large amounts of money, take

payments on existing accounts, refinance loans. Sales marketing once a

week to bring new customers. Explain to clients about how the payments and

loans work and do re-presentments on delinquent accounts. Make courtesy

calls to remind customers of due dates. Send notices to customers about

return items and higher approval amounts. Type memos and letters. Provide

friendly customer service to everyone.

HairStylist, 2000 to 2006

SmartStyle/Regis Inc. Salons, Brownsville, Texas

Duties

Customer Service, selling retail, haircutting, prepare daily bank deposits,

record daily sales quota sheets, prepare hourly work schedules for staff,

manage store and communicate with home office supervisors daily about store

performance and changes, interview and train new personnel.

Assistant Manager, 1992 to 1995

One Price Clothing Store Inc. Brownsville, Texas

Duties

Customer Service, selling retail, implement new floor changes, ship and

receive merchandise, cashiering, prepare inventory sheets, monthly sales

quota sheets, Payroll timesheets, hourly work schedules for staff and

interview, hire, train new employees. Prepare bank deposits, handle large

amounts of money, Travel to set up new stores.

Co-Manager, 1988 to 1992

Lane Bryant Store Inc. Brownsville, Texas

Duties

Customer Service, selling retail, cashiering, implement new floor changes,

ship and receive merchandise, prepare for inventory, record daily and

monthly sales quota sheets, prepare hourly work schedule for staff, total

payroll timesheets, communicate with home office daily for changes and

updates. Hiring, training, and interviewing new personnel.

PROFESSIONAL AFFILIATIONS

Member of First Baptist Church in Brownsville, Texas.

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