Human Resources Customer Service
Resume:
Russell D. Spitz
Westminster, CO 80021
303-***-**** home
303-***-**** work
abiwhj@r.postjobfree.com
Education: Bachelor of Science, Business Administration – Human Resources emphasis
California Polytechnic State University, San Luis Obispo, CA
Skills: Able to assess situations, analyze options and achieve desired results
Excellent communication and presentation skills
Organized, resourceful, and self-motivated
Detail-oriented with strong listening, problem solving and team-building skills
Computer: MS Word, Excel, and Outlook, Oracle, PeopleSoft
1 Human Resources Generalist, Dish Network, Thornton, CO
Experience:
1996 – Present
Responsibilities include recruiting, training, compensation, employee relations and benefits. Interview and hire
customer service representatives, trainers, information technology professionals, quality assurance specialists,
supervisors and managers in a high volume customer service center. Investigate employee complaints and
recommend appropriate action. Conduct the following training: Preventing Harassment and Discrimination in
the Workplace, 401(k), New Hire Orientation (back-up), and Behavioral Interviewing. Advise employees of
promotional opportunities, benefits, policies and procedures. Act as a mentor for my H/R co-workers on
employee relations issues. Develop creative sourcing techniques for our talent acquisition process. Provide
information and interpretation of state and federal employment laws. Develop policies and procedures.
Counsel supervisors, managers and others on communication, conflict resolution, leadership, proper
documentation, accountability, follow-through and employee relations issues. Calculate job offers. Evaluate
and process internal transfers as well as workers’ compensation and unemployment claims. Recruited for
salaried exempt and hourly positions at our corporate headquarters.
Human Resources Generalist, Colonial Mutual Funds, Aurora, CO 1995 – 1996
Facilitated all Human Resources functions for the Denver office, including employment, benefits, employee
relations and administration. Coordinated and conducted interviews for open positions. Interacted with our
Boston office H/R team to coordinate weekly job postings and employment advertisements. Conducted new
employee orientations. Organized company functions. Calculated and evaluated new hire salaries.
Human Resources Generalist, EG&G Rocky Flats, Golden, CO 1991 – 1995
Responsibilities included technical and non-technical recruitment, salary administration and employee
relations. Calculated job offers after screening, interviewing, evaluating and recommending applicants for
external and internal job openings. Evaluated job descriptions using job analysis/evaluation techniques.
Counseled employees regarding career guidance, interviewing skills and resume preparation. Coordinated and
attended job/career fairs. Conducted on-campus interviews. Assisted in Work Force Restructuring activities.
Developed and taught interview skills classes for our Career Assistance Center. Assisted in teaching resume
writing classes.
Professional Staffing Representative, Westinghouse, Sunnyvale, CA 1989 – 1991
Recruited for professional engineering, manufacturing, information technology and accounting positions.
Administered summer/co-op programs and coordinated campus relations activities. Evaluated job descriptions
and conducted salary surveys. Advised employees of policies, benefits and growth opportunities. Calculated
job offers. Coordinated minority seminars and solicited volunteers for Minority Engineering Program
activities.
HONOR: Selected for the Graduate Development Program
2
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