Vanessa Customer Service & Support Specialist

Cuyler Offering an award-winning t rack record of customer care

excellence within high-volume environments that include…

** ***** ***** ****

Resorts Customer Service Desks I ndependent Sales

Ridgeland, SC 29936

Key Skills

Home: 843-***-****

Cell: 843-***-****

Great Customer Service Technical/User Support

abiwhi@r.postjobfree.com

Troubleshooting/ Problem Complaint Handling

Career Snapshot

Solving

Reports &

Seven years of

Up-Selling/Sales Support Documentation

commended performance

Customer Order Fulfillment

i n customer service.

Professional Experience

Expert in customer

care/communications,

p roblem solving,

HOL IDAY I NN Guest Service Representative, Oct.

relationship building and

E XPRESS – B luffton, SC 2002 – March 2003

user t raining and

support. RED ROOF I N N - Hil ton Guest Service Representative, Nov.

Head, SC 2004 – July 2005

M icrosoft Office power

user RESIDENCE I NN - Guest Service Representative, A ug.

H il ton Head, SC 2005 – Sept. 2006

Awards

“School Bond

Referendum” Teacher

ISLAND CLUB – H il ton Guest Service Representative, Sept.

Cadet & Legislative

2006 –

Head, SC

Commit tee Leader, 2001

M arch 2007

“We Build Smiles”

customer service Provided telephone, face-to-face customer service/support,

certificate, 2007 r eceived and input guest reservations, assisted guest’s with

hotel facilities, supervised receptions for management,

Computer Skills

r emained knowledgeable of activities and sites in the area,

checked guest in and out of the establishment, maintained

Word, Excel, PowerPoint,

accounts receivable on daily basis, filed invoices, and kept

Access, Outlook, In ternet

Research, and Data guest comfortable and happy.

E nt ry

WASTE PRO – Dispatcher/Admin. Asst./ Sales

M ission Statement

Rep,

Strive to exceed

March 2007 Sept. 2009

Ridgeland, SC

customer/ employer

expectations by

delivering the best

Ar range drivers daily paperwork, inform drivers of any

customer service and

changes to their daily schedule, input and update t ruck and

work ethic. To maintain

route information in the system daily, set up interviews and

and gain customer

community meeting, wri te up service proposals for potential

loyalty in all initiatives

customers, maintain accounts receivable for residential

and interactions. To

customers, supervise productivity and service for frontload,

p ursue a career in the

residential and portable toilets, work directly under Regional

business field that has

V ice President & Division Manager, sell and maintain accounts

opportunity for

f rom new and current contractors, worked first hand with

advancement.

business to business sales, make sure all my customers needs

a re met and carried with professionalism, accuracy, and

efficiency. Produce monthly sales projections and sales reports

for all new business for management

ADT - Sales Representative

Savannah, GA Nov. 2009 – Present

Responsible for business to business sales and residential sales.

V isiting businesses and residential homes on the daily basis.

M aking phone calls to new and existing businesses and following

up on pre sold and sold customers to ensure their satisfaction

and to confirm their needs were met. Managing my monthly sales

p rojections and end of the month sales.

Performance Review Excerpts

“Vanessa is a very hard worker and always put her best foot

forward. She excels in everything that she does and she will be an

asset to any company. I am sad to see her go but I know that

t here are bigger and better opportunities out there for her. She is

a g reat person and has a great work ethic… she always gives

customers a 100% and does everything in her power to ensure

t heir satisfaction.” (2009 Performance Review, Waste Pro)

Vanessa consistently thinks outside the box and finds creative

ways to solve customer problem and Identify opportunities to

i ncrease customer retention and satisfaction through the use of

selling strategies and excellent communication skill. She is well

organized, has the ability to multi task and prioritize workload.”

(2008 Performance Review, Waste Pro)

• “Vanessa handles the demands of a high-volume customer

service with ease. She has exemplary customer service skills.

(2007 Performance Review, Island Club)

Education

JASPER COUNTY H IGH SCHOOL - Ridgeland, SC

Diploma, 1998 - 2002

TECHN ICAL COLLEGE OF THE LOWCOUNTRY -

Beaufort, SC

General Business 2002 - 2003

TECHN ICAL COLLEGE OF THE LOWCOUNTRY –

Beaufort, SC

(continuing) Business Administration 2008 – Present

References

Kareem Simmons 912-***-**** Co worker

D iandre Reddix 843-***-**** Co worker

Adrienne Gardner 803-***-**** Co worker

Robert Evans 912-***-**** Co worker

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