Customer Service Representative

Jessie D. Wallace

***** * ******* ***

Wichita, KS 67209

Cell: 316-***-**** Home: 316-***-****

O bjective

.

To provide the best services possible within my capabilities and continue to grow and learn

new tasks and responsibilities daily.

E xperience T-Mobile W ichita, KS

Customer Service Representative 10/07- present

• A nswer any and all customer calls in a quick efficient manner

• Performance based goals have always been met

• Daily and efficient use of M icrosoft Office products

• H ave been on teams that involve assisting, encouraging, teaching, and guiding

new t raining classes

• Performed many team based activities and incentives

I nfoNXX W ichita, KS

D ata Ent ry Representative 08/06 - 09/07

• M ultiple systems used that require efficient typing to discover customers

i nformation requests

• Based on my high ranking I was able to enjoy perks such as picking schedules, and

i ncentive lunches.

U nited States Post Office W ichita, KS

D ata Ent ry Representative 02/06 - 08/06

• E xtensive testing passed just to receive t raining

• Based on performance in t raining was able to obtain a position

• Continue accuracy with typing, as well as speeds were able to assist in

maintaining the job.

H oliday I nn W ichita, KS

F ront Desk Clerk 06/05 - 02/06

• Basic receptionist duties: taking calls, booking reservations, handling payments

w ith cash as well as credit, assisting in house guests with any concerns and requests

• Accurately had to record guest records, and file them

• Required to keep t rack of current guests and room to make sure everyone was

accounted for in case of an emergency

• H andled and managed large amounts of cash, required to keep t rack and be

responsible for any missing or extra monies

Quik-T r ip W ichita, KS

C lerk 5/03 - 06/05

• S tocking, filling, and t racking product within the store to accommodate customer

needs

• Hourly store upkeep

• T raining any newly hired clerks

• F ront door greeting

• Normal clerk activities: maintaining registers accuracy, counting drawers down at

end of day, greeting and assisting customers

Wal-M a r t W ichita, KS

C ustomer Service Manager 03/03 05/04

• M anaging 20+ register drawers and clerks at the same t ime

• U pkeep on cleanliness for customer satisfaction

• M anaging breaks and lunches so that everyone receives proper amounts of time as

well as customers continue to get served.

• Responsible for handling and t racking large sums of monies to and from the front

office from registers throughout store

E ducation

W ichita State University A ndover, KS

2010-present

SK I L L

• Social Work program - current senior

B utler Community College A ndover, KS

2008-2010

SK I L L

• General Studies/Education Major (associates received)

• Sociology/Social Work pre requisites in progress

• P reparing to t ransfer to a 4 year university to complete my Masters in Social Work

Cowley County Community College W ichita, KS

2005-2007

SK I L L

• P re-Requisites taken

• M ajor still undecided at this point

R eference

Joe Uhde

Contact - 316-***-****

Previous Supervisor

Joey Ratliff

Contact - 670-3633

Previous Supervisor

Chalise Brunecz

Contact - 316-***-****

Previous Supervisor

Contact this candidate