Customer Service Manager
Resume:
Kathy A. Baldwin
West Des Moines, IA 50265
*************@*****.***
QUALITY SPECIALIST 2009 to 2010
Pioneer Hi-Bred Int'l, Johnston, Iowa
Create and maintain quality databases for the Parent Corn Quality Supply
group to assist in planning and making business decisions.
CUSTOMER SERVICE AGENT 2008 to 2009
Virgin America, Dulles International Airport - IAD, Virginia
Full-time employee with start-up airline based out of California. Job
duties included Ticket Counter, Gates, Operations, and Baggage Services.
NEW PRODUCT DEVELOPMENT MANAGER 2006 to 2007
Fosters Wine Estates, Napa, California
Worked directly with Brand Managers - Marketing and Sales. Managed product
development projects via the work flow routing software (Stellent) to
monitor exact status and next actions required. Coordinated with Supply
Chain Planning, Fulfillment, Sourcing, Procurement, Production, and
Finance. Developed and maintained status reports, communicating any issues
that might affect project cost, schedule, or performance.
PRODUCTION MANAGER 2001 to 2005
Cakebread Cellars, Rutherford, California
Direct report to the winemaker and daily coordination with the Cellar
Master and crew. Performed database management, system administration, and
reporting from the receipt of grapes throughout work order processing up to
bottling using Wine Maker Database for bulk wine inventory. Responsible
for the forecasting and procurement of packaging for bottling using the
Accounting Management System.
FULFILLMENT LOGISTICS / CUSTOMER SERVICE 1997 to 2001
Berkeley Process Control, Richmond, California
Served as the primary point of contact regarding status and fulfillment of
customer orders. This required a close working relationship with sales,
order entry, engineering, materials and manufacturing. Oversaw the
shipping department staff and served as the company's expert on
distribution and export matters. Utilized AS400, MS Excel, and MS Access
to monitor and report on activity and performance.
EDUCATION:
BACHELOR OF SCIENCE - Operations Management
Northern Kentucky University, Highland Heights, Kentucky
LOGISTICS AND BASICS OF SUPPLY CHAIN MANAGEMENT
American Production and Inventory Control Society (APICS)
VITICULTURE CERTIFICATE PROGRAM
Napa Valley College, Napa, California
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