Customer Service Manager

Whitney Scott

*** ***. * ****** ***** Honolulu, HI 96818

Cell: 443-***-****

abiwfo@r.postjobfree.com

Entry-Level Administrative Assistant

Profile

Administrative support professional offering versatile office skills and proficiency

in some Microsoft Office programs. Strong planner and problem solver who

readily adapts to change, works independently and exceeds expectations. Able to

juggle multiple priorities and meet tight deadlines without compromising quality.

Education

Catonsville Community College Catonsville, MD

Relevant Courses:

Intro to Business Management

MS Office for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Professional Office Procedures

Key Skills

Office Records Spreadsheets/Reports Front-Desk Reception

Skills: Management Event Management Travel Coordination

Database Calendaring Cash Handling

Administration

Computer MS Word MS Outlook

Skills: MS Excel

MS PowerPoint

Experience

TownePlace Suites by Marriott: Hanover, MD Front Desk Supervisor/ 2008 to 2010

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing)

as the assistant to the General Manager. Coordinated front desk meetings and training

projects, maintained front desk inventories and ensured the delivery of premium service to

hotel guests. Quickly became a trusted assistant known for “can-do” attitude, flexibility and

high-quality work.

Highlights:

Communicated effectively with multiple departments to ensure quality customer service

for guests. Established strong relationships with departments to gain support and

effectively achieve results.

Helped plan agenda and coordinate front desk meetings (one every two weeks) that

contributed to consistently effective and continuous training for front desk associates and

boosted employee morale.

Entrusted to manage office in the General Manager’s absence. Provided timely, courteous

and knowledgeable response to information requests; screened and transferred calls; and

prepared official hotel correspondence.

Earned excellent marks on performance reviews, with citations for excellence in areas

including work volume, accuracy and quality; ability to learn and master new concepts;

positive work ethic; and commitment to providing unsurpassed service. Promoted in less

than a year to Front Desk Supervisor with no previous hotel experience.

Whitney Scott

Baltimore Medical Systems: Baltimore, MD Medical Assistant/ 2010

Served as a key member of an interdisciplinary healthcare team for a busy medical practice, assisted

seven MDs as well as PA and RN team in ensuring optimal patient care and smooth daily functioning

of office.

Highlights:

• Consistently praised for efficient handling of administrative duties (e.g., answering phones,

scheduling appointments, maintaining medical records, patient processing, billing and

bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their

patients.

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and

equipment.

• Helped implement practice’s quality assurance and control program. Efforts ensured

compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction; and

lowered monthly overhead by 12%.

• Reacted calmly and effectively in emergency situations, and added the personal, caring touch

that immediately put patients at ease.

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