summary of qualifications

Results-oriented, motivated professional with over six years of experience

in customer service, banking, sales and operations. Pursuing a position in

customer service and/or administration. Qualifications include ability to

build long-term, positive relationships with customers, excellent

communication and presentation skills, ability to manage multiple

priorities and projects, ability to analyze problems and provide solutions.

skills

. Proficient in Microsoft Excel, PowerPoint, Outlook and Word.

. Bilingual: fluent in Hindi.

. Flexible and highly motivated self-starter. Enjoy a challenging and

goal oriented work environment.

. Efficient time manager, successfully multi-task in a dynamic

environment with shifting priorities.

EXPERIENCE

Heritage Community Credit Union, Rancho Cordova, CA January

2003 - August 2010

Provides banking and financial services and products to customers in

Northern California.

Financial Service Representative

. Assisted customers with banking related transactions.

. Educated customers on financial products and services.

. Gained understanding of customers' needs to serve them more

effectively.

. Assisted with daily ATM and vault balancing.

. Performed monthly audits of consignment items.

. Generated sales leads by building relationships of new and existing

customers.

. Trained and coached over 10 new financial representatives on branch

operations.

. Ensured compliance of federal regulations: OFAC, Bank Secrecy Act,

Know Your Customer, CUNA, Regulation CC and Regulation E.

. Consistently won awards for "Excellence in Customer Service."

. Worked on a cross-functional team to provide customers with excellent

service.

H&R Block, Sacramento, CA December 2001

-December 2002

Provides tax and financial services to customers.

Office Manager

. Scheduled appointments for customers.

. Responsible for verifying tax return check delivery to customers.

. Performed daily banking transactions for the office.

. Organized and reviewed customer tax files.

. Trained two office assistants on office policies and procedures.

Education

Heald College, Rancho Cordova, CA October 1999 -

April 2001

Associates Degree in Computer Technology

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