Customer Service Sales

Toya Stevenson **** Nelson, Memphis, TN. *****

901-***-**** (Cell) or 901-***-**** (Home)

**************@*****.***

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EDUCATION:

. Southwest Tn. Community College

. Associates Degree - (Social Science)

. Remington College

. Diploma- ( Medical billing and Coding)

. Ashford University

. Bachelors of Art- (Organizational Management current)

PRODUCTION AND WAREHOUSE EXPERIENCE:

Auditor/ Load Team - FedEx - Memphis, TN. 11/2009 - Present

. Sorting and scanning 5000 packages daily in preparation for

distribution worldwide.

. Certified with ground service equipment.

. Exhibit dependability, knowledge of safety specifications, and

teamwork.

. Improved workplace safety by ensuring all handlers had proper safety

devices.

. ASPIRE candidate

ADMINISTRATIVE AND MANAGEMENT EXPERIENCE:

Department Manager - Burlington Coat Factory - Memphis, TN. 11/2007 -

03/2009

. Merchandised clothing in preparation to be sold.

. Demonstrated dependability, teamwork, and knowledge of clothing

trends.

. Administered marketing skills to increase sales.

. Executed open and closing store cash procedures.

. Mentored nine new employees who have become top sales associates.

. Maintained sales per hour and daily quotes.

. Coordinated weekly schedule and payroll for employees.

. Accounts receivable

Specialist - Dillard's - Memphis, TN. 11/2005 - 11/2006

. Advertised clothing merchandise to customers.

. Coordinated floor plans and store promotions.

. Demonstrated knowledge of current clothing trends, selling techniques,

and a positive attitude toward customers.

. Designed visual merchandise for the entire store.

. Executed open and closing store procedures.

MENTORING EXPERIENCE:

Social-worker - The Exchange Club - Memphis, Tn. 06/2004 - 12/2004

. Established and maintained a positive relationship with students,

parents and colleagues

fostering an environment of open communication and

support.

. Enhanced student academic and social growth by using varied

teaching strategies and techniques: included whole group, individual,

small groups and teaching modeling to provide a solid academic

foundation and positive attitude toward learning and real life

situations.

. Employed kinesthetic, visual, and auditory approach to make

lessons interesting and interactive: utilized various mediums,

modeling, and organized student led sharing.

OFFICE SKILLS:

. Skilled in Word, Microsoft Office, and Power-point .

. Skilled in multi-phone lines and customer service

. Skilled in coding and billing.

. Typing speed at 35 wpm.

. Skilled in data entry and accounts receivable

. Skilled in insurance billing and follow-ups.

. Acquainted with Medicare and Medicaid billing procedures.

Contact this candidate