Customer Service Supervisor

* ***** ******* ***-***-

****

Albany, New York 12208 abiwf3@r.postjobfree.com

Kimberley F. Wallace

OBJECTIVE

To secure a position with a well established organization with a

stable environment that will lead to a lasting relationship.

EDUCATION

Thomas M. Cooley Law School

2011-2014

B.S in Law and Society, Sage College of Albany

05/10

Albany, New York

LAW & SOCIETY EXPERIENCE

Intern, Nestler and Gibson PLLC, Albany, New York.

09/09-12/09

- Research case law

- Perform license records research

- Draft various letters to clients

- Schedule appointments for prospective clients

- Locate parties to sign divorce papers

- Prepare and organize case research

- Locate various documents for discovery

- Call clients to request various documents

- File documents with the county clerk's office

Intern, Schenectady County Children's Advocacy Center

05/09-06/09

Schenectady, New York

- Shadow Multi-disciplinary Coordinator at Advocacy Center

- Take notes from trials to review with supervisor

- Shadow CPS worker on home visits and take notes while they interview

the parent

- Interact with children and parents to increase comfort with interview

- Observe the trial process

- Shadow Victim Advocates in Schenectady City Courts

- Report Writing

COMPUTER SKILLS

Microsoft Word

Databases: Westlaw

PowerPoint

50 WPM

Windows 2000

AWARDS

Dean's List Fall 2008

Dean's List Spring 2008

Dean's List Fall 2009

WORK EXPERIENCE

Cashier, CVS, Albany, NY

2005-2007

- Accepts cash, checks, or bankcards for payment; completes check and

bankcard transactions according to established procedure

- Assists customers in locating specific items.

- Assists in other areas of store, such as clean-up, shelf-stocking, or

keeping merchandise displayed in an orderly manner

Night Supervisor, CVS, Albany, New York.

2007- Present

- Responsible for reconciling cash management, handles all cash

functions; keys, safe, and registers

- Resolve customer issues and concerns and take action to improve

customer service levels

- Efficiently process payroll and office paperwork

- Establish priorities, promote teamwork and cooperation and maintain

team morale

- Train, develop, coach and evaluate employees

- Ensures accuracy of all paperwork associated with all incoming and

outgoing shipments

- Responsible for efficiency, timeliness and quality of store service

- Supervises the store employees; assigns, directs and follows-up

- Ensures compliance with all safety rules, regulations and procedures

- Promote a positive shopping experience with excellent customer service

- Takes appropriate corrective measures, including without limitation,

resolving employee complaints and grievances, counseling employees,

disciplining employees and terminating employees or makes

recommendations regarding discipline and termination

Contact this candidate