Customer Service Accounts Receivable

KHAM SINGHAVONG

*** * ****** ****** ******, Ca **376 [pic] 909-***-**** [pic]

************@*****.***

EDUCATION / SKILLS

Chaffey College Fontana, CA 1990-1991

o Emphasis in Accounting

Abraham Friedman Education Center Los Angeles, CA 1984-1986

o Received Office Clerk certificate

o Received professional training in various training methods, soft

ware application, cash in, billing procedures, customer service

and accounts payable

o Knowledge of Microsoft Word, Excel, Security Business Network,

BOA, Oracle, Out look

o Able to operate fax, copier, typewriter and 10 keys adding machine

Employment History:

Accounting Assistant- First American Title Company, Rancho Cucamonga, CA

8/09 - Present

o Tracking daily e-mail remittances and sent them to data entry team

for entering into Oracle based system, ensured all the remittances

received at JP Morgan lockbox were entered in a timely manner for

daily reconciling.

o Reviewed the agent's inventory, co-ordinate with the inventory team

for any new policies to be assigned/transferred.

o Solved all discrepancies on agent's policies and files with local

state lead, underwriter and individual state via email, phone and IM

o Processing the refund request to the customer based on the authorized

approval, and compiled all required backups.

o Reviewing the month end statements and month end stack reports for

accuracy

o Updating and maintaining the monthly reconciliation Excel spread sheet

for each state on a daily basis, for the new entries, booked orders,

invoiced and payment applied

o Lend a helping hand to other teammate during month end to meet the

monthly goal as a team

Accounts Receivable- First American Title Co. Rancho Cucamonga, CA 05/09-

08/09

o Decreased unapplied cash by1 million over a few months, researched

account making sure they were applied correctly

o Obtained all required authorized approval before processing the

refunds, debit and credit memos.

o Maintained, updated the excel spreadsheet of daily cash report on

daily basic and provided to the state reconcilers. Provided upper

management with month end aging reports or each state, Northwest and

Southwest Division.

Accounts Receivable/Customer Service Stanley Convergent Security Solution

Riverside, CA 08/96 -3/08

o Responsible for collection calls, keep note on each customer account

and maintained the accounts receivable aging report. Ensure timely

submission of past due customer statements and suspension of services

on past due accounts. Communicated timely to Sales Representatives on

all potential payment issue accounts. Ensure all delinquent accounts

are submitted timely to collection agency. Audited contracts for new

and existing customers accounts approved contracts based on A/R

balance. Sent out collection letters to suspend services, notified

Fire prevention department on Fire customer accounts and

identified accounts to be turned over to collection agency

o Reviewed credit hold list on weekly basis to ensure timely release of

customers that have paid account current

o Reviewed accounts for potential adjustments based on aged or

uncollectible status

o Sent out 45 days past due customer statements every month, on the 5th

business day

o Reviewed contracts for new and existing customers and approved

contracts based on A/R balance, completed preliminary notices as

required per each contract

Account Payable/Customer Service- Honeywell Home Building Control La

Palma, CA 1986-1996

Demonstrated ability to solve all received and direct incoming

calls. Completed, issued and monitored purchase orders; set up new vendor

in the systems. Prepared and submitted invoices for payment via mail;

maintained batched invoices on excel spreadsheet; filed all related

documents; returned invoices without PO referenced . Responded to customer

inquiries at timely manner

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