Customer Service Sales
Resume:
Ja'Taun Durden
Indianapolis, IN 46224
OBJECTIVE:
Seeking a position in guest services, health services, clerical work or
retail to gain the ability to further my experience in assisting those in
need, providing support to individuals and displaying patience, which will
aide me in enhancing needed skills and qualifications to begin my future
career as a psychologist or radiography technician.
EXPERIENCE:
Wal-Mart, Indianapolis, IN
2010
Pharmacy Technician
. Providing customer service by acknowledging the customer, identifying
their needs and assisting them with purchasing decisions.
. Keeping merchandise stocked and managing it to remain presentable by
removing damaged and out-of-date goods.
. Receiving and checking in merchandise and supplies from suppliers to
be placed and put away in pharmacy area.
. Organizing and filing away log copies of all prescriptions.
. Counting out drugs and filling patients' prescriptions in a timely
manner.
. Putting in refill requests for patients.
. Receiving and scanning hard copies of prescriptions at the drop off
window, while getting all information necessary from patients.
. Inputting the information on the prescriptions onto the computer while
making sure all information is correct, legitimate and legible.
. Appropriately entering the correct directions written from doctors and
usage of drugs for the safety of all patients.
. Maintaining a clean and safe work environment by filing away or
shredding all personal information, cleaning filling pods, taking out
trash, recycling used stock bottles, keeping the drugs on the shelves
organized orderly and alphabetically and pulling disposing of all
expired drugs from the shelves, in the appropriate manner.
Indiana University Purdue University Indianapolis, Indianapolis Indiana
2009
Psychology Department Work-study Administrative Assistant Student
. Providing detailed information to students who inquire about the
psychology program, such as how to go about speaking with an advisor
or the appropriate technique in scheduling, adding or dropping
courses.
. Filling all printers, copiers and fax machines with the paper needed,
while keeping the specified areas well stocked and supplied with
paper.
. Shredding all material necessary, as well as, emptying the shredder.
. Taking department mail to the mailroom, retrieving incoming department
mail and placing it in appropriate mailboxes of faculty, staff and
graduate students.
. Making copies for faculty and staff members to distribute out to their
students.
. Putting away all supplies in office and copy room that come in through
mail and delivery.
. Cleaning the kitchen routinely by washing and putting away dishes, as
well as preparing coffee and keeping it filled up.
. Answering phone calls and transferring them to correct extension, when
necessary.
Wal-Mart, Indianapolis, IN
2009
Pharmacy Sales Associate/Cashier
. Alphabetizing prescriptions by last name, in order to keep them
organized and sorted correctly, for quick and efficient convenience
when the customers arrive to pick up their medication.
. Providing quick and efficient customer service to all guests by
answering questions, providing information and assisting them in
finding particular items.
. Handling cash and processing credit, cash, debit and check
transactions on cash register.
. Returning prescriptions back to stock that are outdated, to be taken
out of the pharmacy's system.
. Placing ordered medications in correct area, once delivered to
pharmacy.
. Shredding paper work and HIPAA (Health Insurance Portability and
Accountability Act) based information which should not be seen by
anyone outside of the pharmacy.
. Facing and zoning merchandise and prescriptions in pharmacy area.
. Vacuuming and taking out trash from pharmacy area.
. Filling up area of vials and caps to keep them well stocked for the
pharmacists' and pharmacy technicians' convenience.
Menards, Griffith, IN
2009
Front End Cashier
. Providing good customer service and care to all guests by greeting
them, helping then find specific items, providing information and
asking if they need assistance with loading or unloading purchased
merchandise.
. Processing cash, credit, debit and check transactions on cash
register, while bagging merchandise.
. Cleaning the front end and restrooms by sweeping the floor, wiping the
mirrors, sinks, registers, countertops, monitors, windows and doors.
. Facing merchandise and placing returned merchandise back into the
correct location.
. Making bin tags and placing specific sales' bin tags on items.
. Making signs to display current sales and promotions for the customers
to view and see.
Discovery Clothing, Schererville, IN
2007 - 2008
Sales Associate
. Following all rules and directions given to me by managers to
accomplish necessary goals.
. Providing great customer service to all guests.
. Responsible for lifting and opening newly shipped in boxes of
merchandise and preparing them to go onto the sales floor for the
liking of the customers.
. Responsible for helping with the organization of the clothing and
placing returned and exchanged items back in their correct site.
. Providing customers with information about the store and clothing, to
help accommodate their needs and help them feel more comfortable in
the store.
. Assisting customers in finding exactly what they are in search of.
. Maintaining good attraction to the store by keeping everything in
place, while sorting out merchandise, making sure nothing is out of
place, and placing all clothing in the appropriate direction.
. Cleaning the backroom to assure a safe and tidy work environment for
employees.
. Lifting and moving boxes of merchandise to keep them in order by style
or to open them up.
D.E.M.O. Clothing, Merrillville, IN
2006 - 2007
Sales Associate/Cashier
. Responsible for providing good customer service to any and all
customers by assisting and helping them develop a more comfortable
shopping experience.
. Marking down sales items on the floor as directed by manager.
. Keeping clothes organized and categorized by brand and markdowns.
. Processing cash, debit, check and credit transactions for customers on
the cash register.
. Handling returns and exchanges on register.
. Cleaning sales floor and restroom by sweeping, mopping, dusting and
wiping down mirrors, doors, counters and registers, as well as facing
and straightening the merchandise.
. Preparing new merchandise to be displayed on sales floor for
customers' shopping convenience.
. Opening and observing the fitting rooms for guests.
EDUCATION:
Indiana University Purdue University Indianapolis
Present
Science Major
Ivy Tech College
2009
Nursing Major
Indiana State University, Terre Haute, IN
2007 - 2008
Studying Criminology/Criminal Justice, Nursing & Psychology
Merrillville High School
2003 - 2007
High School Diploma
VOLUNTEER EXPERIENCE:
S.T.A.N.D (Merrillville High School)
Merrillville, IN
2006
Ronald McDonald House (Riley Hospital)
Indianapolis, IN
2010
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