Customer Service Administrative Assistant

LAUREL L. JOSEPH-LEWIS

**** * ******* ******,

Apt-407

Miramar, Fl 33025

Cell: 954-***-****; 954-***-****

abiwcq@r.postjobfree.com

PROFILE: Results driven professional with experience in various areas of

customer service relations. Ability to manage multiple assignments

consistently meeting operational deadlines and achieving companies goals.

Effective problem solver, goal oriented, highly organized, multi-tasked,

highly motivated & not afraid of changes & takes initiative to get the job

completed. Self starter & team player with excellent interpersonal &

communication skills.

SUMMARY OF SKILLS:

. Word Perfect, Windows XP, Excel, PowerPoint, Internet, Outlook, Great

Plains Accounting Software, Vista, AS400, Quick Books Proficiency, Card

Source.

. 30 Customer Service/High Skills in Typing of 60-80 WPM; Quality

Assurance Revisions & Security Guard.

. Use of various machines: Adding Machines: Calculator; Typewriter;

Explosive Traced Detection (ETD); Hand Held Metal Detector (Hand-Wand);

Walk Through Metal Detector (WTMD); Rapiscan X-Ray Machine & Explosives

Detection System (EDS).

PROFESSIONAL EXPERIENCE

10/2003 - 11/2007 Homeland Security (TSA)- Henry E. Rohlsen Airport -St.

Croix, VI

SECURITY SCREENER -

. Provide frontline security and protection of travelers, airports and

airplanes by inspecting for explosive, weapons, incendiaries & prohibited

items on passengers, in baggage's & cargo.

. Notify a Supporting Law Enforcement Officer when a weapon, explosive, or

incendiary is discovered or suspected during a screening process.

. Routing passengers; Enforce TSA Standard Operation Procedures to prevent

perilous items from being transported. Monitor & prepare status written

report on shift progress & served as a team builder & a liaison for

supervisors & screeners.

. Assist with any handicapped or wheel chair bound individuals. X-ray

screening of property; hand wand or pat down screening of passengers.

Ensure that passengers go through the walk through metal detector

properly & do physical or ETD inspection of property.

2/01 -9/02 Jacobs-pan American/ IMC (HESS)- St. Croix, US Virgin Islands

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT:

. Assist the HR Recruiter with routine clerical tasks (data entry, word

processing, copying, handling heavy call volume, coordinating conference

calls & ensured a smooth workflow by maintaining all correspondences).

Assisted with job interviews & schedule appointments.

. Maintain & update a comprehensive filing system for all employee training

files; applications, ADI testing results & T.A.B.E. results.

. Accept applications for employment; prepare ADI testing schedules &

workshops; & provide applicants with test scores. Create workflow charts

& templates for testing.

. Prepare & maintain all office accounts payable & receivables. Provide

administrative support for Instructors & Recruiters in a fact paced

office environment & work with them on special projects as needed.

8/96 -1/01 - First V.I. Federal Savings Bank - St. Thomas, US Virgin

Islands

SR. CUSTOMER SERVICE REP/ACCOUNTANT/LOAN SERVICING OFFICER;

. Provided high quality customer care ensuring all banking needs were met

with assisting of opening new accounts such as CD'S, checking, savings,

personal & business accounts.

. Assisted customers with buying of loan checks, money orders, cashiers

checks, certified checks, & wire transfers. Assisted with safety deposit

box. Assisted as a teller.

. Processed & prepare payroll checks & processing of accounts payable;

prepare and maintain time sheets daily.

. Conducted research on an average of 50 delinquent accounts monthly to

identify customer disputes & discrepancies resolving 80% of claims.

. Marketed new products, handled charged-off credit accounts, researched

ATM deposit discrepancies & balanced deposit records.

. Prepare & maintained all accounts payable & receivables. Process expense

checks by receiving invoices on a daily basis.

. Assist both internal & external customers with reference to credit cards,

insurance, & tax queries. Process credit card & loan payments. Comply

with all credit card requirements & reporting.

. Prepare Force Place Insurance Report; pass entries & balance. Process

payment of all taxes & insurance through the use of the disbursement

module & update disbursement system to files.

. Maintain the Tickly System to track the expiration date of insurances

binders, policies & taxes for all loans.

. Type loan checks, legal documents, correspondence, and car/personal loan

contracts.

. Handle all charged-off credit card accounts; prepare court cases for

delinquency customers. Carry out all collection duties with credit

cards.

. Call customers & collect outstanding monies when their names show up on

the delinquency list.

OTHER WORKING EXPERIENCES:

9/95 - 7/96 - Federal Emergency Management Agency: Assistant

Manager/Applicant Assistant

2/92 - 7/94 - Barclays's Bank PLC - Secretary/Data Entry Clerk

10/89 - 4/91 - U.S. Small Business Administration - Legal Secretary

8/88 - 5/89 - Virgin Grand Beach Hotel - Front Desk Clerk/Dispatcher

5/88 - 7/88 - University of the Virgin Islands - Administrative Secretary

12/86 - 4/88 - Dr. Omitiwoju Office - Medical Secretary/Receptionist

4/80 - 6/83 - Department of Public Safety - Administrative Secretary

2/79 - 3/80 - Department of Social Welfare - Secretary/Clerk

Stenographer

1/76 - 1/79 - Department of Conservation & Cultural Affairs - Clerk

Typist

EDUCATION

Charlotte Amalie High School

Business Administration - June, 1975

OTHER QUALIFICATIONS:

Permanent Screening Force (TSA) (2002) (JFK, New York)

National Security Screening Force (2003)

REFERENCES; (Available on Request)

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