Customer Service Manager
Resume:
Jamie N. Govan
Marion, MS 39342
******@*******.***
Professional Summary: Experienced manager looking to relocate. Skilled and
detail-oriented team member with knowledge of all
office functions and possess a solid background in
retail, operations and support.
Highlights:
? A proven manager of a large retail store, with the
ability to analyze
strengths and weakness in the areas of team support,
operations,
and customer service
? Skillful in finding lax procedures and processes and
working to streamline those areas to improve customer
(internal and external) experience
? An exceptional multi-tasker with great time management
skills, strong problem resolution capabilities and superb
written and oral communicator
? Insurance Agent licensed in Accident and Health
Experience: Office Depot Meridian, MS 39301
Assistant Store Manager August 2008 to Present
. Managed daily operations and accounting of large retail
chain store
. Identified and monitored training opportunities for staff
. Implemented new procedures, including various initiatives
designed to increase sales and customer loyalty
. Developed and implemented strategic merchandising plans to
achieve revenue objectives and reduce expenditures while
ensuring payroll remained within budget
. Planned and prepared work schedules, assigning employees to
specific task
. Formulated pricing policies on merchandise according to
requirements for profitability of store operations
. Played vital role in submitting plans of action in
executing successful daily operations
. Monitored, reported and reduced inventory shrinkage
Parker & Associates Meridian, MS 39301
Agent November 2007 to August 2008
? Licensed agent in Health & Accident
? Sold Medicare Advantage Programs in 8 different states
? Licensed in Louisiana, Mississippi, Arkansas, Tennessee,
District of Colombia (D.C.), Maryland, and Texas
? Licensed to sell Windsor, Bravo Health, Care Improvement
Plus
? Experience in making own appointments
? Averaged 15-20 apps per week
J.J.'s Record Mart, Inc. Meridian, MS 39301
Owner October 1999 to April 2008
? Managed retail store and supervised employees
? Executed daily operations of opening store and closing
store
? Operated cash register and made daily bank deposits
? Accepted credit card sales for Visa, Mastercard and
Discover
? Ordered, purchased, and maintain inventory
? Priced and stocked merchandise
? Assisted customers with special orders(out of state
clients)
? Used Quickbooks Pro for payroll, bookkeeping and inventory
control
? Ticket outlet for any upcoming events in the area
Outback Steakhouse
Waitress November 1998 to August 1999
? Took food and beverage orders
? Served food and provided customer service
Education: Meridian Community College Meridian, MS
Associate of Arts Degree 2005
Northeast High School Meridian, MS
Diploma 1996
References: Available upon request
Contact this candidate