Customer Service Quality Control
Resume:
Glaudin,Elie
****,**** ** ***** ** Paso Texas ***34
abiwbc@r.postjobfree.com
objectiVE
Seeking challenging work whereby I could utilize, perform, accomplish
and where I can enhance my knowledge and contribute to the growth of
the organization with my skills and experience.
employment history
July 03-December 06
Sogebank
Worked as authorization clerk and customer service representative.
RESPONSABILITIES
-Answered inbound calls in support of customer
needs.
-Responsible for approving or not credit card
transactions.
-Provided information regarding: balance, debit and credit.
-Answered and responded to customer enquiries and questions to
solve their problems.
-Entered data on various computer systems: ICCS; AS 400.
-Performed other duties as assigned.
January 07-january 10
Chevron Haiti inc.
Worked as crew-chief in Chevron Global Aviation.
RESPONSABILITIES
-Provided directions and supervised all the crew members.
-Provided and supervising quality control while
refueling and aircraft
-Supported and adhered to safety by promoting safe
work habits to the crew.
-Supervised and coordinated all fueling operations
and plant operations.
-Performed fueling in safe and efficient manner.
-Responsible for accurate accounting of fuel
transactions.
-Supervised and performed daily quality checks on
equipment and product.
-Prepared daily stock and sales report as required.
-Answered customer inquiries regarding operations
and flight schedule.
-Supervised and performed functions such as:
identifying hazards, Near miss, Inspecting,
Storing, and Delivering.
-Responsible of scheduling the staff as needed.
SKILLS
-Able to get along well with co-workers and accept
supervision.
- Worked extremely well unsupervised.
- Willing to try new things and interested in
improving efficiency on assigned tasks.
-Concerned with quality. Produce work that is
orderly and attractive. Ensure tasks are completed
correctly and on time.
-Strong communications skills.
-Organizational skills and customer service
orientation.
-Adaptability and ability to work under pressure.
-Computer skills particularly MS-Office.
- Extremely efficient with all office equipment.
EDUCATION/TRAINING
-Defensive driving training: Chevron Global Aviation (2007)
-Safety training: group Prevac
(2007)
-Revision of the operations and quality control training: Chevron
Global Aviation (2007)
-Customer service training: Sogecarte (2004)
-Diploma in sociology: ethnology school (2001)
-certificate in statistic: statistic school
(1996) -Diploma in Accountant :
professional school (1997)
EXTRA CURRICULAR ACTIVITIES
-Enrolled in Nursing Assistant School.
REFERENCES
Upon request.
Contact this candidate