Customer Service Manager

**** ***** **** ** *** #B

Elizabeth Simon

813-***-**** Tampa, FL 33619

abiwa6@r.postjobfree.com

Objective

Seeking a customer service position that will demonstrate my customer service skills, interpersonal

skills and professional talk skills with an opportunity for advancement.

Education

University of Phoenix

Tampa, FL

• Studying to be professional in Criminal Justice 01/2010 to present

Sanford Brown Tampa, FL

• Pharmacy Technician Program 04/2009 to 12/2009

Indian River State College Fort Pierce, FL

• Completed coursed in LPN program 09/2000 to 05/2005

Summary of Qualification

• Knowledge in excellent customer service skills

• Ability to solve problems to customer satisfaction

• Knowledge of setting and cancelling appointments

• Knowledge of teamwork and fast support to customers

Professional Experience

Food Team 07/2009 to present Tampa,

FL

• Serving food to customers

• Providing customer service

• Catering large amounts of food

• Cleaning lobby

Checkers 06/2006 to 12/2009 Tampa, FL

• Managing of restaurant with 8-10 employees

• Handling large amount of cash and deposits

• Provided excellent customer service

• Handled returns and exchanges

• Counted Inventory

KFC 01/2009 to 07/2009 Tampa, FL

• Managing of restaurant with 10-12 employees

• Handling safe count and inventory

• Providing great customer service skills

• In charge of deposit and some night closing

• Counting Inventory

Pilot Travel Center 03/2004 to 03/2007 Fort Pierce, FL

• Providing fast, friendly and professional customer service

• Handled large amounts of cash flow

• Handling returns and refunds for customers

• Excellent team player, provided assistance to co-workers as needed

• Preparing and serving food to customers

• Maintain safe and clean environment

Aegis Communication 05/1994 to 08/2000 Port St Lucie, FL

• Provided excellent customer service to inbound and outbound calls

• Handling problems, setting appointments & helping over the phone

• Data entry and inputting accurate information into customers account

• Up sells to customers to save money

• Handled call volume from 55-90 calls

Personal Reference

Audrey Williams Business Owner 252-***-****

Leola Anderson Manager 772-***-****

Gloria Jones Tech Support 813-***-****

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