Customer Service Quality Assurance

NATASHA D. BROWN

**** ********** ***** . *********, ******* 32534 . 469-***-**** .

*****@***.***

Objective

Seeking an Account Specialist position in the Call Center Unit where my

experience in customer service can be utilized to contribute to the goals

and objectives of the organization.

Summary of Qualifications

. Able to learn and apply skills quickly and effectively

. Self-motivated

. Superb communication skills

. Efficient at multi-tasking

. Hard-working and detailed oriented

. Excellent organizational skills

Work Experience

Customer Service

. Conducted outbound calls for newspaper and magazine sales.

. Kept sales records to ensure maintained daily quota.

. Maintained above average quality assurance measures.

Receptionist

. Answered phone and responded to fax inquiries.

. Produced daily and weekly reports.

. Processed weekly audits of case enclosures.

Work History

Publishers Circulation Fulfillment, Inc, Pensacola, Florida (September 2007

- December 2007)

Volunteer Service

Human Relations Commission, Pensacola, Florida (May 2004 - December 2007)

Computer Skills

Microsoft Word, Microsoft Outlook, Power Point, Excel, Maya, Flash 3.0, 10

Key, Alpha-Numeric Data Entry

Education

Computer Graphics, Desoto . Cedar Valley College . Desoto, Texas

W.J. Woodham High School, 2007 . Pensacola, Florida

Contact this candidate