Sales Customer Service

Tracy L. Main

**** ***** **** ***** ( New Albany, OH 43054 614-***-**** (

********@*****.***

Summary of Qualifications

< Experienced executive administrative professional with extensive

experience in the coordination, planning and support of daily operations.

< Adept at developing and maintaining administrative processes that reduce

redundancy, improve accuracy and efficiency, and achieve organizational

objectives.

< Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).

Professional Experience

FORTIS COLLEGE COLUMBUS - Columbus, OH - March 2008 - present

Admissions Representative

Responsible for promoting and starting qualified students to meet

enrollment goals.

Relationship Build strong relationships with prospective students to

Development assist in achievement of goals.

Develop and motivate students to achieve educational and

career goals.

Follow-up on all inquiries and conduct phone interviews to

screen prospective students.

Performance Increased enrollment and exceeded goals by 40%.

Management Nominated for Circle of Excellence - recognition of top

Admissions Representatives.

Perform student interviews to qualify candidates and present

features/benefits of programs; generate pipeline of

prospective students for future classes.

NURTUR, LLC d/b/a/AVEDA INSTITUTE COLUMBUS - Columbus, OH - 2003 to August

2007

Director of Education & Student Development

Director of Admissions

Directed daily operations including supervising and coaching education and

career development teams, ensuring academic and company goals and

objectives achieved. Ensure safe work practices and manage compliance with

local, state, and federal regulations.

Executive Support Performed all administrative functions including analyzing

weekly sales reports, file maintenance, and answering external

correspondence.

Proven ability to maintain high level of confidentiality and

ability to multi-task.

Collaborated with CFO and President to oversee accreditation

process. .

Calendar Coordinated and organized details of all executive-level

Management meetings and travel and annual Fashion Show.

Planned and managed instructor, classroom and clinic schedules

on a regular basis.

Team Development & Responsible for recruiting, interviewing and hiring of education

Leadership and administrative staff.

Coordinated and conducted new student orientation and advanced

training for education team.

Hired and trained Admissions Representatives for two schools,

and streamlined best practices.

Facilitated quarterly staff meetings and bi-weekly education

team meetings.

Tracy L. Main - Page 2-614-***-**** ( ********@*****.***

Professional Experience - Continued

THE EST E LAUDER COMPANIES, INC. / AVEDA CORPORATION - Minneapolis, MN -

2000 to 2003

Real Estate Coordinator (2001-2003); Administrative Sales Coordinator (2000-

2001)

Coordinated real estate approval processes for Aveda Lifestyle Salon and

Spas. Managed up to eight projects simultaneously. As Administrative Sales

Coordinator, provided dedicated support to the VP of Sales and Education in

addition to 20-person Eastern Region sales team for a $20M territory.

Executive Support Effectively provided support to Vice President of

Development through calendar management, meeting

coordination, contract administration and handling incoming

calls and mail.

Arranged travel and coordinated market visits.

Designed tracking tools to monitor development projects,

Process provided management with detailed tracking reports, and

Management served as a main point of contact when project stakeholders

required up-to-date information.

Designed and maintained new product launch marketing filing

and library system.

Reduced costs and streamlined processes through development

and implementation of new expense report guidelines.

Relationship Cultivated solid relationships with real estate developers,

Development brokers, third-party distribution, and salon owners in 40

largest metropolitan markets.

Built strong relationships with sales team to assist in

achievement of goals.

Developed and maintained strong relationships with key

associates in corporate headquarters including accounting,

customer service, distribution, education and sales and

marketing.

Program Created effective sales presentation and brochure for

Development promotion of Aveda Lifestyle Salon/Spa concept to real

estate developers, brokers and distribution.

Assisted Regional Sales Managers in preparing sales

forecasts to achieve sales goals.

Administrative Communicated frequent project updates to internal and

Support external teams, calculated and tracked monthly sales

performance, and maintained all personnel records for Aveda

East.

Arranged regional sales meetings including coordinating

travel itineraries, transportation, hotel accommodations,

and catering.

ON TARGET MEDIA - Cincinnati, OH - 1999 to 2000

Administrative Assistant

Supported the Executive and Business Development Team of this healthcare

marketing company, providing assistance in the preparation of sales

presentations, identification of emerging opportunities, and maintenance of

CRM database.

Process Reduced expenses and increased efficiencies through

Improvement development of a new process for renewing dues and

subscriptions.

Business Identified emerging business opportunities by conducting

Development Internet searches to provide detailed lead information to

sales team.

JOHNSON & JOHNSON HEALTH CARE SYSTEMS - Cincinnati, OH - 1998 to 1999

Sales Support Coordinator

Provided account management and sales support services for this division of

Johnson & Johnson, working in conjunction with consultants to create

targeted mailings, follow-up on leads, and develop high-impact sales

presentations. Prepared agreements and sales proposals.

Process Recognized for strong performance with the "Make It Happen"

Management award, demonstrating the ability to optimize the

effectiveness of three Directors of Sales while they

provided consultative support to healthcare clients.

Education

BOWLING GREEN STATE UNIVERSITY - Bowling Green, OH

Bachelor of Arts in Interpersonal and Public Relations

Specialization in Human Resources and Management

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