Customer Service Sales

Luanne Klacko

abiw7i@r.postjobfree.com

630-***-**** Cell 630-***-****

39W472 Phar Lap Drive

Saint Charles, IL 60175

OBJECTIVE

To find employment using the customer service/administrative/sales skills

gained over several years of experience in a variety of settings.

EXPERIENCE

Harry & David, Geneva IL

11/04-

Present

Sales Associate

+ Sales and customer service

+ Maintain proper signage for the sales floor

+ Stock shelves and rotate stock

+ Maintain organization in stockroom

+ Sample products to customers

+ Maintain cleanliness/appearance of sales floor

Scholastic Bookfairs, Bloomingdale, IL 01/04 - 01/10

Office Generalist

+ Handled a wide variety of tasks within the customer

service/administrative assistant designation.

+ Responsible for answering the phone, trouble shooting customer

queries, ordering supplies, preparing expense reports, handling cash and

credit cards, collections. Responsible for a wide variety of reporting

to various members of the team.

+ Assisted with cost cutting in relation to outsourcing printing.

Eliminated duplication of forms, created forms in Excel that could be

printed in house. Worked with other branches in the region to receive

volume discount pricing. Reviewed contracts with vendors to achieve

better cost controls for the facility.

+ Through communication with the local office and the outlying

offices, able to create a more efficient working environment. Reviewed

and updated operations processes to eliminated the nee for more staff.

+ Reflected on the needs of the company and assisted with

realigning duties, saving money on vendor contracts, supplies. Able to

work with customers to assist their needs within the parameters of what

the company could provide and keep them happy.

+ Also worked in the magazine sales division. Capturing sales of

classroom magazines through individual teachers, principals and district

offices. Awarded 100% to bench designation.

Culver's Restaurant

06/03 - 01/04

Assistant Manager

+ Responsible for all functions of operating a restaurant. Cash

management, customer service, food service and employee training.

+ Increased awareness of the business into the community before

the Corporation began advertising.

+ Able to develop a "crew" that ran the restaurant efficiently

and was able to have success interfacing with customers.

Kohl's Department Stores, South Elgin, IL 10/01 - 06/03

Department Supervisor

+ Responsible for maintaining inventory and visuals for the

department, most specifically jewelry.

+ Worked with loss prevention team to prevent theft. Cash

management for department.

+ Trained staff in all applicable duties, emphasizing customer

service.

Other previous positions have included behavioral health and dental office

administrative duties, including

patient care, scheduling and insurance billing and collections.

Dental: business office/chairside experience with S.A. Sciortino DDS in

Rockford, IL. 07/75 -07/80

Certified Dental Assistant earned from Rock Valley College in June 1975.

STRENGTHS

? Strong administrative assistant skills. Able to determine the needs of

the customer and satisfy them while keeping in mind the needs of the

company.

? Team player. Continually looking at ways to operate more efficiently.

Spearheaded deeper communication to minimize duplication of tasks.

? Handled a variety of administrative duties as well as customer service.

? Participated in the collection process and was able to maintain a high

percentage of collections as a team member.

? Nominated as an outstanding employee for continually exceeding

expectations of the position.

? Received attendance awards, outstanding employee nominations from

managers and co workers.

? Worked on upgrading skills with Microsoft programs as the company offered

the opportunity.

REFERENCES

Professional References as well as additional work experience are available

upon request.

Contact this candidate