Customer Service Data Entry

STEPHANIE A. MARTIN

**** ****** ***** **********, ******** 40218 (502) 432-

6223

abiw5j@r.postjobfree.com

Job Objective: To be a suitable individual with skills obtain through the

years of experience and to excel with skills to be an asset to a reputable

company.

Skills:

. Team Player in an individual and group environment.

. Self motivated and capable of motivating others.

. Microsoft Access, Excel, Microsoft word, Windows, Microsoft

PowerPoint, PeopleSoft, Acrobat, E-Recruit, Microsoft Tools and Office

and Explorer Internet.

. High achiever in attaining company goals.

. Providing prompt, courteous service.

. Organized and self directed.

. Excellent Listening skills.

Professional Experience:

Sullivan University - Louisville, KY 2010 - Present

Financial Planning Coordinator

. Maintain 100% Planning Load based on school need. Create Plans

(awards) and explain the Plan and the student's/parent's rights and

responsibilities for each aid source. Negotiate Payment Plans. Able to

develop Student Financial Plans in concert with Institute procedures

and knowledge of Federal regulations.

. Assist students/parents with the completion of the FAFSA. Enter the

FAFSA electronically and review the resulting ISIR. Assign the

appropriate budget to a student and package the student (award their

aid) as well as ensure that aid is paid to students' accounts in a

timely manner.

. Responsible for complete and accurate files and paperwork, certify

loan applications, and complete Basic Verification/QA and C Code

Requirements.

. Maintain consistently clean files shown through Training Assessments

for Compliance with Federal/State regulations, school policies and

procedures. -Less than a 10% comment rate per term and less than a 5%

potential liability rate for the year.

National College - Louisville, KY 2009 -2010

Financial Planning Representative

. Coordinating all financial and related issues for all prospective

and current students in accordance with established procedures and

plans.

. Maintaining accurate student records, reconciling student's

accounts, handling third party billing.

Senior Care-Assisting Living Corp.-Louisville, KY 2007 - 2008

Accounts Payable Processor

. Process Invoices through new AP processes and guidelines by Senior

Care Management Team.

. Responsible for full cycle accounts payable invoices in auditing

invoices for GL coding, verification of approvals, and data entry.

. Processing and preparing check cycles.

. Responsible for researching and resolving discrepancies of dates,

dollar amounts of service rendered and maintaining worksheet of common

billing payments.

. Assist in tracking assigned communities regular, recurring monthly

invoices to be used as a tool for month end close.

. Establish and maintain accurate filing system to provide quick access

to invoices / payments used in the month end review process.

Baptist Hospital East - Louisville, KY

2005 - 2007

Human Resources Assistant

. Perform data input for applications, data entry of interest forms,

data entry of resumes and data entry, labeling and mailing of post

cards.

. Perform weekly data percentage reports of all applications, interest

forms and resumes for visual of prospective applicants.

. Sort and distribute mail for HR department.

. Develop and maintain personnel files

. HR verification and reference checks

. Administer discount ticket program

. Answer incoming calls and direct calls to appropriate extensions

. Greet visitors and issue employee badges

. Organize site events (Red Cross Blood Drive)

. Maintain office supplies

. Assist allied and Non Allied Health Recruiters of screening qualified

applicants for appropriate positions within the departments of the

hospital.

The Physicians Incorporated - Louisville, KY 2003 -

2004

Clerical Assistant

. Provides clerical support for the Director of Professional Relations

. Serves on Education Committee and records minutes of those meetings

. Performs data input in physician database

. Prepares fee schedule comparisons on request

. Transcribes Activities Committee meeting minutes

. Performs receptionist duties at the front desk and ensures that all

incoming calls are logged and directed

. Maintains and creates new paper contract provider files as appropriate

Humana, Inc. - Louisville, KY 1989 - 2003

Contract & Compliance

. Reviewed interpreted and analyzed providers contracts. Evaluated

system capabilities for how providers will be reimbursed according to

codes and contract terms entered, how codes related to others what was

included in payments calculation.

. Served multiple markets as primary information resources to associates

in claims and customer service

. Researched various provider contract files in an effort to identify,

streamline and make contract loading consistent

Insurance Claims Adjuster

. Experienced in prompt and accurate payment and adjustment of insurance

claims. Adjudicated claims in a satisfactory resolution to include

untouched, pended and previously rejected claims

. Maintained good working relationships with all areas of operation to

ensure optimal level of service. Assisted in training of new employees

for claims adjusting

Bank of America Mortgage - Louisville, KY 1997-1999

Collections Department - Supervisor

. Supervised 25-35 associates for night and weekend operations to ensure

government and investors compliance

. Reviewed FHA, Consolidated and VA loans

. Consulted mortgages for payment plans

. Counseled associates

. Presented performance and merit reviews

. Conducted interviews for perspective employees

Education

1981 - 1984 Eastern Kentucky University 1985 - 1986

Louisville Tech Inst

Medical Administration / Medical Assistant Interior

Design-Certificate

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