Customer Service Manager

Joshua C. Henneman

**** ***** **** *****

Ft. Wayne, IN 46825

Tel: 260-***-****

CUSTOMER SERVICE * MANAGEMENT

Service industry/ Restaurant management/ Public relations

A dynamic and performance driven individual with an extraordinary blend of

management and people pleasing skills. Excels in all aspects of customer

service, service oriented venues, and service management areas. Possess a

keen ability to communicate and motivate team members to achieve the

highest possible level of customer satisfaction. Has proven ability to

provide the best possible outcome in customer based environment.

Core Professional Strengths

Customer Focused Process Oriented Leadership Visioned

Career Minded Self-Motivated Dedicated

Highlights of Employment

Buffalo Wild Wings

Salaried Manager

As a salaried manager, I was responsible for all operational aspects of

running a restaurant. This includes; cash handling, scheduling, inventory,

ordering, hiring/firing, training, marketing, and customer service.

December, 2006 - September, 2010

Carlos O'Kellys

Waiter and Junior Management Trainee

Senior waiter within the organization, training new wait staff in the art

of customer service. Worked as a management trainee and junior manager

providing management support to staff and customers alike.

. Conducts training program for new staff members

. Develops strong interpersonal skills between management and staff

. Maintains customer satisfaction by helping to develop high quality

customer service program

Hacienda

Waiter/Bartender/Trainer

Worked as waiter and bartender, providing excellent customer service and

training to new staff.

Rave Motion Pictures

Manager

Worked as a manager; scheduling, interacting with staff and customers,

balancing the daily receipts, and providing constant supervision to staff

and clientele.

Education and Training

. Leo High School, Leo, IN.

Graduated 1999

. Indiana Institute of Technology - Business Administration currently

enrolled

. Completed management training course

. Completed "Serve Safe" course

. Completed a Certified Trainer program

. Completed Hospitality and Management Course

Contact this candidate