Customer Service Management
Resume:
Mickey L. Whitney
Wichita, KS 67216
Experience:
Via Christi Regional Medical Center - Family Medicine Clinic
Wichita, KS 67214
March 09 - present
Staff Nurse
Provide nursing services for patients of primary care clinic for residency
providers and faculty staff members. Assist with minor surgical
procedures.
Grace Med Health Clinic
1122 N Topeka
Wichita, KS 67214
November 06 - June 08
Medical Clinic Administrator
Provided leadership and direction in the planning, implementation and
evaluation of clinical services for three community medical clinics. Human
Resource responsibilities included timekeeping; payroll; employee benefits;
workers comp; performance evaluations; hiring and termination of employees.
Financial responsibilities included establishing and maintain department
budgets; establishing professional relationships with suppliers; supply
ordering and management of inventory. Oversight of Employee Health
Services. Oversight of Safety and Risk Management and Quality Performance
Improvement Programs.
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Galichia Heart Hospital, LLC
2610 N Woodlawn
Wichita, KS 67220
March 02 - November 06
Director, Clinical Resources
Oversight of operations for ancillary clinical support services. Perform
leadership activities to support and assist all aspects of Clinical
Operations under direction of Chief Clinical Officer. Human Resource
responsibilities included timekeeping; payroll; employee benefits; workers
comp; performance evaluations; hiring and termination of employees.
Financial responsibilities included establishing and maintaining department
budgets; establishing professional relationships with suppliers; supply
ordering and management of inventory. Coordinated staff development and
educational resources. Oversight of patient satisfaction and Customer
Service. Managed Employee Health Services. Oversight of clinical Safety
and Risk Management.
____________________________________________________________________________
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Family Medicine East, Chartered
1709 S Rock Road
Wichita, KS 67207
April 97 - March 02
Clinical and Quality Improvement Coordinator
Oversight of operations for a multi-physician primary care clinic. Human
Resource responsibilities included timekeeping; payroll; employee benefits;
workers comp; performance evaluations; hiring and termination of employees.
Financial responsibilities included establishing department budgets;
establishing professional relationships with suppliers; supply ordering and
management of inventory procedures. Oversight of patient satisfaction and
Customer Service; Safety; Employee health services; Quality and Risk
Management. Managed referral services for insurance companies and third-
party payers.
Mickey L. Whitney
____________________________________________________________________________
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Via Christi Regional Medical Center - St. Joseph Campus
3600 E Harry
Wichita, KS 67218
January 81 - April 97
Staff Nurse
Acute Care Services / Emergency Department
Direct patient care for inpatient services, specializing in
cardiovascular disease; diabetes and surgical patients.
Education:
Bachelor of Science / Health Services
Wichita State University
Wichita, KS
Practical Nurse
Wichita Vocational Technical School
Wichita, KS
References:
Available upon request.
Diane Robison
Donna Ridell
Contact this candidate