Customer Service Human Resources

Dawna Caswell

*** ******* ***** * Rio Rancho, NM 87124 * Cell- 505-***-****

OBJECTIVE

To obtain a position which allows me to use my skill and experience in the medical field to add value to an

organization.

PROFESSIONAL EXPERIENCE

Gentiva Healthcare Albuquerque, NM

Care Team Coordinator April 2009-Present

• Serve as the point of contact for all interactions with clinical team members, administrative

associates, referral sources and patients

• Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.

• Ensure adherence to company policies associated with record establishment, retention,

maintenance and confidentiality.

• File incoming documents daily. Maintain a control procedure for active patient files. Maintain a

tracking system to ensure clinical records are current according to company policy and regulatory

requirements.

• Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.

• Receive and enter data for new and current patients and employee records .

Rapid Temps Medical Staffing Albuquerque, NM

Senior Recruiter Nation Wide Nursing February2008-April 2009

• Source, screen, and place medical professions on short and long term assignments.

• Cold call to contact new clients and establish relationships

• Responsible for maintaining departmental budget

• Responsible for managing junior recruiters and assistants by delegating tasks.

• Addressed and resolved employee and client issues confidentially and in a timely fashion in order

to maintain and lower attrition.

FurstPerson, Contractor for Sprint Call Center Rio Rancho, NM

Client Consultant August 2006 - August 2007

• Source, screen and interview candidates in order to fill new hire classes for client company.

• Contact and build relationships with local businesses, recruiting sources, and media to increase

candidate flow through creative advertising. Coordinate and organize recruiting events, career

fairs and open houses.

• Build and maintain relationships with client company, new hires, and Human Resources

personnel to ensure that interests and concerns of all parties are addressed.

itsQuest, Inc. Rio Rancho, NM

Customer Service Supervisor February 2006 - August 2006

• Located potential candidates using local and internet recruiting sources. Screened and

interviewed candidates, conducted safety training sessions, performed criminal background

checks and drug screens. Addressed and resolved employee and client issues confidentially and

in a timely fashion.

• Advertised, networked and cold called prospective clients in order to increase job pool.

• Attended bi-weekly training in employee assessment, customer service, claims management, risk

management, and human resources.

NurseFinders (Lovelace Westside Hospital, E.R.) Albuquerque, NM

Patient Care Technician - Unit Secretary (Contractor) March 2005 - February 2006

• Prepared charts for medical records, answered phones, performed data entry, filing, and

employee scheduling.

• Performed patient care in various Albuquerque area hospitals in a variety of different specialty

care units which included pediatrics, geriatrics, and as a nursing assistant.

• Monitored patient vital signs routinely. Assisted physicians and nurses in sterile and non-sterile

procedures. Performed basic dressing changes, phlebotomy, and specimen collection.

University of New Mexico Hospital Albuquerque, NM

Nursing Technician - Unit Secretary - Staffing Office September 2003 - March 2005

• Performed patient care in a variety of different specialty care units, pediatric to geriatric.

• Answered phones and performed data entry, filing, and employee scheduling.

• Monitored patient vital signs routinely. Assisted physicians and nurses in sterile and non-sterile

procedures.

• Performed basic dressing changes, phlebotomy, and specimen collection.

Presbyterian Hospital Albuquerque, NM

Nursing Technician II - Orthopedics October 1999 - August 2001

• Performed postoperative care on orthopedic patients.

• Monitored patient vital signs. Performed dressing changes. Assisted patients with activities for

daily living.

• Performed urinary catheterization, specimen collection, and phlebotomy.

EDUCATION

Albuquerque TVI Albuquerque, NM

1999 - 2002 Prerequisite courses for nursing and Sociology

ADDITIONAL INFORMATION

Computer Skills: Windows 95, Windows XP, Microsoft Office (Office, Outlook, Excel)

Affiliations: New Mexico Service Employer Connection (JSEC), Rio Rancho Chamber of

Commerce

References Available on request

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