Customer Service Sales

Kimberly Renick

***** * **** **, ********, AZ ***08

Home: 623-***-**** Cell: 480-***-****

abiw4e@r.postjobfree.com

OBJECTIVE I am seeking a career growth position in a fast-paced business

environment. One in which I

may demonstrate my experience and abilities listed on my resume while

accomplishing new and challenging tasks.

EMPLOYMENT HISTORY

12/2009 - Present Examiner Tech II

Arizona Department of Transportation, MVD, Phoenix, AZ

. Currently working in the Arizona MVD Dealer Licensing Unit.

. Processing new applications for all types of Automotive

Dealer Licenses.

. Preparing Criminal Record Checks, Invoicing and Site

Inspection requests.

. Update all changes to Dealer Licenses and Surety Bonds.

. Issue Dealer License Plates and Off-Premises permits as

requested.

. Answer Dealer Licensing call center phones lines.

03/2007 - 12/2009 Examiner Tech II

Arizona Department of Transportation, MVD, Glendale, AZ

. Provided clerical support in Quality Unit that supports

Title & Registration service providers.

. Responsible for receiving in all batch work for 98 MVD

Title and Registration companies.

. Entered, processed, and sent out batch work to be

microfilmed.

. Assisted with monthly end closing, and special research

projects.

. Set-up and maintained database and files for Incident

Reports going back to 2006 to 2009.

. Also assisted Managers and Supervisors with spreadsheets

and documents.

08/2000 to 11/2005 Administrative Assistant, International Department

Environmental Systems Research Institute, Redlands, CA

. Provided Administrative Support to the International

Department Manager and Sales Manger.

. Scheduled meetings, and meeting room scheduling.

. Maintained extensive travel calendar for International

department staff.

. Maintained monthly sales, forecast and minimum sales

requirements for 98 Distributors.

. Responsible for monthly mailings of sales and marketing

materials to125 International offices.

. Maintained International Distributor contact listing

internally and on the ESRI website.

. Assisted in setting up International Distributor and

client visits, and reference site visits.

. Assisted with planning for technical workshops, and

large distributor meetings.

. Completed travel requests, and maintained extensive

travel calendar for department of 16.

. Issued purchase order and facilities requests for

department.

Also managed an International non-paid Internship and Int'l

Visitor program.

. Processed B-1 & J-1 Visas applications with AIPT, a Visa

Sponsoring organization.

. Responsible for intern placement at ESRI, or University

of Redlands GIS Masters Program, based on industry or

technical background.

. Arranged for travel, local transportation, housing, and

living stipends for International Interns and Visitors.

02/1993 to 08/2000 Customer Service/Inside Sales Representative

Arlon, Materials for Electronics Division, Rancho Cucamonga, CA

. Customer Service Rep for circuit board materials

manufacturing plant.

. Responsible for quoting pricing, order entry and

expediting, and assisted outside sales reps.

. Maintained ISO-9001 customer specification logs and

documentation.

. Managed inventory reconciliation of two outside

warehouses.

8/1991 to 2/1993 Administrative Assistant

Arlon, Silicone Rubber Specialties Division, Rancho Cucamonga, CA

. Performed all aspects of Customer Service for a small

Silicone Rubber manufacturing plant.

. Responsibilities included quoting, order entry,

expediting orders, invoicing and shipping.

. Created monthly sales reports.

. Performed all Accounts Payable duties.

. Created monthly sales reports.

. Back up to the Receptionist and telephone operator.

5/1989 to 5/1991 Customer Service Supervisor

Diamond Carpet Mills, Mira Loma, CA

. Supervisor over a carpet distribution center call center.

. Responsible for Call Center and Credit staff on daily activities.

. Reconciled warehouse inventory.

. Resolved complex billing issues and issued credits.

. Maintained and sold obsolete and damaged inventory.

. Back-up for weekly bank deposits.

. Also held prior position that was responsible for Credit and Will Call

window.

8/1985 to 5/1989 Contract Processor

Printronix, Irvine, CA

. Performed client Accounts Receivable and Collections for printer

repair service agreements.

. Also processed Accounts Payable for third party companies that perform

repair services.

. Assisted with quarterly invoicing cycles for annual service

agreements.

. Back up to the Customer Service Department Receptionist and Technical

Support call center.

EDUCATION

1985 to present Miscellaneous job related classes

Multiple customer service, sales and accounts receivable seminars.

1985 to 1986 Rancho Santiago College, Santa Ana, CA

Some evening general education courses.

Graduated 1985 Katella High School, Anaheim, CA

Office SKILLS

Extensive experience in Microsoft Office suite of products, including Word,

Excel, PowerPoint, and Outlook. Proficient in Access, FileMaker, SAP/R3,

Pivotal and ACT. Proficient in all office machines including copiers,

scanners, fax, postage machines, printers, multiline telephone

switchboards. While at Arlon, I was part of Implementation Team for new

version of AS400 using BPCS software, and ISO 9001 certification. This

included troubleshooting and finding problems to fix before going live. As

well as continuous training of employees on how to use the computer and how

to find and run reports. Also experienced in MVD internal computer system,

Digital Systems 36 and 43, IBM Network, and many PC based computer software

systems.

References available upon request

Contact this candidate