Human Resources Customer Service
Resume:
DOLLIE HARRIS
Fayetteville, North Carolina 28311
abiw3x@r.postjobfree.com
Objective: To obtain a position in a business utilizing effective
communication skills, outstanding telephone interaction while being a
courteous and professional team player. Qualified typist 40 WPM.
HIGHLIGHTS OF QUALIFICATIONS
. Active government secret security clearance.
. Excellent planning, administrative, organization, customer service and
communication skills
. Reliable and highly motivated with an aptitude for quickly learning
new task
. Manage multiple tasks simultaneously; punctual, dependable, flexible,
decisive and results-oriented
. Detail-Oriented and knowledgeable Human Resources professional with
superb research skills
. Keen trouble shooter with impressive, analytical, verbal and listening
skills.
. Polished and skillful communicator who interacts well with all levels
of staff and management both orally and written
. Proficient in Microsoft Word, Excel, PowerPoint, EMILPO, EDAS and
Outlook
. Able to establish and maintain effective documentation and report
techniques, using both traditional and computerized methods
. Experienced in counseling, directing, supervising and mentoring
employees
EDUCATION
TUIU University, CA
Masters of Business Administration/Human Resources
Graduation Date: July 2010
Liberty University, Lynchburg, VA
Bachelor of Science/ Multi Disciplinary Studies (Psychology Secondary)
Graduated: October 2008
Certificate, Advanced Leadership Development Course (2001)
Certificate, United States Army Recruiter Course (1998)
EXPERIENCE
SENIOR HUMAN RESOURCE MANAGER - February 2006 - February 2010
HHC XVIII Airborne Corps / Fort Bragg, NC & Multi-National Corps Iraq
. Managed a team of 16 personnel. Facilitated, planned, directed, and
managed all HR competencies; supervised and managed the processing and
tracking of all Personnel Actions, Awards, Evaluation Reports,
Promotions, Legal, Finance, Postal, Suspension of Favorable Actions,
Leaves and Passes. Supported over 1200 personnel.
. Managed timely Personnel Accountability and Strength Reporting;
responsible for the Accountability and readiness of all assigned and
attached personnel; advised directorates on matters concerning
military personnel, management functions, regulations and policies.
Monitored suspense's, initiated and processed personnel administrative
actions and sent directly to the Department of the Army Human Resource
personnel officials.
. Interpreted and applied laws, regulations, made precedent decisions on
policies and advised senior management officials on issues in the
assigned subject area of Human Resources.
. Reviewed all reports for correctness and consolidated for submission
to higher headquarters. Reviewed and interpreted all directives.
. Developed and conducted briefings to all HR specialist and managers
. Created Excel spreadsheets and utilized several databases to prepare
statistical data/reports for numerous users. Coordinated and
developed presentations several different briefings. Conducted
surveys for customer and manpower satisfaction.
. Applied analytical techniques while evaluating complex administrative
and technical issues, identified and recommended actions to higher-
level decision-makers. Position sensitive, SECRET clearance required.
ENLISTED STRENGTH MANAGER/LIAISON OFFICER - September 2001 - January 2006
702d CPMC / Fort Bragg, North Carolina
. Advisor to 18th Airborne Corps Command Group and administrative
sections on matters concerning military personnel management
functions, regulations and policies. Input, researched, allocated,
and executed future forecasted personnel readiness monthly reports to
the Commanding General. Coordinated with the Department of the Army,
and subordinate organizations to meet all strength needs of enlisted
personnel. Convinced director to adopt a new unit status report system
that allowed more time for analysis while also doubling amount of data
available and maintained statistical data.
. Managed the deployment/redeployment operations for Multi National
Corps Iraq consolidated processing center.
. Prepared reports on staffing levels and status of personnel, evaluated
personnel qualifications for special assignments, prepared and
processed requests for transfer or reassignment,
classification/reclassification actions, and prepared orders and
requests for orders. Maintained calendar, section training and weekly
events.
. Established an effective communications system, informed and
maintained good relationships with an overview of current and proposed
projects, established accommodation needs and assessments. Dealt with
people issues in a positive manner and ensured satisfaction was
achieved; coordinated work, questionnaires, provided worked
information, dealt with queries, responded to complaints and resolved
concerns, reported to multiple directorates, initiated and generated
technical instructions. Liaised with other disciplines for
coordination issues and assisted in preparation of weekly and monthly
reports. Position sensitive, SECRET clearance required.
US ARMY RECRUITER - July 1998 - August 2001
US Army Recruiting Station / Roseville, Minnesota
. Contacted, advised, screened and interviewed personnel in order to
obtain qualified applicants for enlistment into the Army.
Administered applicants tests, ran background and reference checks.
Processed and enlisted qualified applicants into the United States
Army. Explained Army benefits including; medical care, dependent
allowance, housing, reenlistment bonus; retirement programs; and
military/civilian educational opportunities, travel, recreational
benefits, and all similar programs. Counseled applicants on the
different career paths they could take.
. Evaluated applicants' occupational, educational, and psychological
background to determine which Army programs apply to their specific
individual appeal. Assisted in marketing research and analysis of
recruiting territory and made appropriate recommendations to hiring
authority.
. Established procedures for prospecting using the current market
analysis, and developed sales and promotional presentations. Provided
presentations through lectures, discussions and role playing at 3
public high schools, 1 private school 4 colleges/universities and Job
Corp. Distributed and displayed recruiting publicity material,
established liaisons with local newspaper agencies. Prepared and
presented recruiting materials for local communications agencies.
Recognized as top recruiter. Position sensitive, SECRET clearance
required.
SENIOR PERSONNEL MANAGEMENT SPECIALIST - October 1994 - June 1998
Fort Campbell, Kentucky
. Supervised 8 personnel providing administrative support to
approximately 3,500. Managed and provided personnel management,
processed awards, reassignments, promotions and ID cards. Assisted
customers in preparing and processing request for personnel actions.
Provided technical guidance to staff and members. Coordinated and
conducted reassignment briefings, screened records to ensure that
Soldiers were qualified for specific jobs. Briefed and inprocessed
all incoming personnel. Issued approximately 30 to 125 ID cards daily
to customers.
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