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Customer Service Manager

Location:
Chattanooga, TN, 37415
Posted:
October 06, 2010

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Resume:

Anthony Jason Henderson

**** ******* *****

H: 770-***-****

Chattanooga, TN 37415 Email:

abiw31@r.postjobfree.com

Business professional with senior level experience in policy and procedure

development, procurement, and contract administration. Accomplished in

business development, customer service, and building organizational

effectiveness. Excel in financial management, business planning,

purchasing, human resources, and performance monitoring in support of

continuous improvement. Demonstrated achiever with a commitment to the

effective operations of the company. A team player who is resourceful and

innovative in achieving goals. Excellent interpersonal skills who coaches

and develops managers to achieve and maintain peak performance.

Professional Strengths:

Contract Development Leadership

Employee Training & Development Quality Management

Accounting Principles/P&L Negotiation Techniques

Management

Policy Development & Human Resource Management

Implementation

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EXPERIENCE

Lookout Mountain Golf Club, Lookout Mountain, TN June

2010- Present

Provide operations consulting and troubleshooting to this upscale, private

country club in the areas of service and cost improvement.

Key Achievements:

. Centralized and secured the liquor and beverage storage facility to

decrease

the opportunity for theft.

. Increased the efficiency and speed of monthly inventories by reducing

paperwork by 75%.

. Implemented lighting changes that will save approximately 20% per

year.

. Changed the point-of-purchase touch screen system that improved the

speed of merchant transactions, reduced the potential for errors in

charges, and decreased employee training costs by more than 50%.

Financial Management Network, Inc. 1998 - Present

Provide consulting support in the accounting and tax divisions that

involves excel spreadsheets, cash disbursement journals, and payroll

journals.

Remodeling/Real Estate Business, Chattanooga, TN 06/07 -

Present

Partner

Remodels of houses for resale and lease. In addition, smaller scale remodel

projects for homeowners and business owners.

. Projects included major renovation to home in historic Fortwood

District and a physical therapy office on McCallie Avenue.

Central Park Fast Food Restaurant, Chattanooga, TN 10/98 - 06/07

Owner/Operator

Directed the day-to-day operation of the business. Purchased all items

including food, beverages, equipment and supplies. Managed accounts payable

and receivable and handled payroll. Managed human resource activities for

staff of approximately 18 employees.

Central Park continued page 2:

Anthony Jason Henderson

abiw31@r.postjobfree.com

Page 2

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Central Park Fast Food Restaurant continued:

Oversaw maintenance and repair of the building and lot. Led the advertising

and marketing of the restaurant within the community. Served two terms as

President of Central Park Co-Op of 14 local stores in the Chattanooga/North

GA/Cleveland area.

Key Achievements:

. Decreased food, paper, and labor costs of approximately 20% while

increasing product quality and customer service. This was accomplished

through daily monitoring of all aspects of the business.

. Enjoyed lowest employee turnover percentage in the entire chain for

most of the 10 years of owning the business.

. Increased sales 25% in the first 2 years.

. Recipient of Master Store Award - 4 years.

. Recipient of East Ridge Chamber of Commerce Beautification Award May

2007.

. Paid the loan on the business and real estate and sold for a profit in

July 2007.

Chattanooga Golf & Country Club, Chattanooga, TN 06/83 - 10/98

Assistant Manager/Purchasing Agent (06/90 - 10/98)

Facilitated in the planning and coordination of club operations and events.

Trained and supervised approximately 100 club personnel. Directed purchase

of food, beverage, and supplies. Maintained inventory levels throughout the

club and supervised distribution of supplies to departments.

Created monthly newsletters, club event flyers and posters, menus, and

other printed materials. Helped implement and maintain point of sale

system.

Key Achievements:

. Published in Club Management Magazine. Article highlighted money-

saving tips that improve health inspection outcomes.

. Achieved state certified TIPS trainer, which is required certification

to serve alcohol in TN.

Golf Shop Manager (03/85 - 06/90)

Primary responsibilities included member relations in special events and

day-to-day operations. Trained new employees in golf shop operations, golf

cart and club care, and member relations. Evaluated, purchased, and priced

merchandise.

Key Achievements:

. Key player in helping the golf pro increase sales and go on to win the

TGA Merchandiser of the Year Award.

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EDUCATION

University of Tennessee, Chattanooga, TN (1989)

Bachelor of Science, Business Administration

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MEMBERSHIPS

. Golden Key National Honor Society (1987 - 1989)

. Sigma Iota Epsilon, Honorary Management Society (1988, 1989)

. Member, Club Manager's Association of America (1989 - 1998)



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