Customer Service Sales

Charles Mason Jr.

**** ********** ******, *** **

Baltimore, MD 21239

443-***-****

IT professional with strong academic background

OBJECTIVE

Managerial and Service professional with proven experience in customer service, administrative

work, sales, distribution, and Information Technology. I am seeking a position in the Information

Technology field and/or Business Administration that will utilize my current skills, educational

background, and allow for growth within that company.

Professional Experience

SF Solutions Fallston, MD

Help Desk support/ Computer Technician 2009 – present

• Operate as service point-of-contact for help-desk, diagnosing, troubleshooting, and

resolving approximately 8 tickets a day.

• Increased consulting firm’s efficiency by 25% with the implementation of SQL Database

Management system.

• Providing daily technical support for e-mail, network, connectivity, and data recovery

Rent-A-Center Edgewood, MD

Assistant Store Manager/Account Manager 2006 – present

• Responsibilities include management of the service staff personnel by directing

workflow, supervising and training staff performance, and maintain work schedule.

• Sales, reaching numerous sales quotas, learning about all the products we carry and

sell before they hit our market.

• Creating a solid marketing plan and goal that will ensure we reach our quota for the

week/month/quarter/year. Emailing the plan to the district’s director.

• Managing five employees, setting goals and objectives, creating a smooth schedule

which will create good time management opportunities for all employees.

• Managing over 800 accounts receivable and payable accounts working directly with the

regional departments.

• Increasing sales by 45% in the last quarter and customer accounts by 20%

• Provide daily technical support for e-mail, network, connectivity, telecommunications,

repaired customer electronic merchandise, and system maintenance.

• Set up computers, installation of software, and Assembly/Deliver of furniture.

Home Depot Edgewood, MD

Night Shift Receiver 2004 – 2006

• Handled inventory receiving operations which included scheduling, reports, inventory

counts, and customer service

• Stocked lumber and building material using forklifts

• Built shelving/racks for the customer displays

• Completed 24-hour (Safety Lock-out and Tag-out) program required by OSHA

• Completed HAZMAT training class

• Customer Service/Producing Sales in a retail environment.

Big Lots Edgewood, MD

Stock 2003 - 2006

• Provided sales losses prevention by ensure there were adequate supplies of merchandise

and equipment on hand

• Received deliveries, unpacked the boxes, inspected the items, and returned unsatisfactory

or damaged goods to the wholesaler /distributor.

• Maintained records of inventory to be used by stock control workers to compile reports that

establish the recommend stock level and replenishment needs.

Education

Bachelors in Computer Information Systems May 2012

Strayer University White Marsh, MD

Relevant Coursework in Relational Database Management,

Introduction to Computer Information Systems,

& Computer Programming and design

Technical Skills

Operation systems: Windows 2003 through Windows 7, Windows Mobile, Unix/Linux, Mac.

Software: PeopleSoft, Oracle, SharePoint, Adobe software suite, Lotus Notes, Java, Norton

Utilities

Languages; Visual Basic, My SQL, SQL, HTML, XML, UML, and C++

Networking: LAN/WAN, TCP/IP, VPN

Microsoft Office Programs: Excel, Visio, Microsoft Word, Publisher, Outlook, Access, and

PowerPoint

General Skills: Filing / Organizing reports, Time management, clerical duties, Experience

repairing Computers

Contact this candidate