Quality Assurance Sales

Roger W. Kuhrt

**** ******* **** *****, ********, Ohio 43221

Home Tel 614-***-****

Cell Tel 860-***-****

E-mail: ***********@*****.***

Experience:

LOEB LIGHTING SERVICES

Service Manager June 2009-Present

. Answer inbound phone calls from customers and vendors in

regards to service requests.

. Make outbound calls and follow up emails to vendors on

open work orders.

. Manage service requests for customers.

. Provide quotes to customers.

. Prepare weekly status reports for customers.

DISH NETWORK, Hilliard, OH

Technical Support Level III March 2008-

June 2009

. Answer inbound phone calls from customers in regards to

technical issues, billing, upgrades and general account

questions.

NEW PROS, Columbus, OH

Quality Assurance July 2007-

March 2008

. Trained Quality Assurance Agents.

. Monitor sales phone calls for accuracy.

. Completed daily reports to management.

. Prepared bi-weekly reports for operations department.

Ticket Network Direct, Vernon, CT

Account Executive February 2005-June

2007

. Trained new employees on how to use software and the

correct procedures when placing sales orders.

. Completed multiple sales orders per day by telephone in

extremely busy sales department.

. Streamlined sales process.

. Installed software and trained ticket brokers with

software usage.

. Assisted brokers on how to handle problems with retail

customers.

. Helped with Quality Assurance.

. Wrote Training Program used to instruct ticket brokers

on how to use the software.

Integrated Process Technologies, Hartford, CT

Account Manager June 2002-December 2004

. Answered trouble calls and dispatched the service

provider for Blockbuster and Exxon/Mobil branches.

. Promoted to Account Management Team. Managed vendor

accounts and followed up on work orders.

. Entrusted by management to train new employees while

also performing everyday job tasks.

Education:

Eastern Connecticut State University, Willimantic, CT

B.S. in History/Social Science May 2006

Messiah College, Grantham, PA

B.A. in Liberal Arts May

2002

Concentration in Psychology

Computer: Microsoft Word, Excel, Power Point, and Outlook

SKILLS

Contact this candidate