Sheena L. Acklin

**** ******** **. *** **** (Huntsville, AL 35816

256-***-****(abiw1s@r.postjobfree.com

Objective

Customer service position allowing me to demonstrate organization,

communication, and project management skills proven by 10 years of

successful employment.

Profile

Motivated, personable business professional success with a 10-year

track record of profitable employment. Talent for quickly mastering

technology. Diplomatic and tactful with professionals and non-

professionals at all levels. Accustomed to handling sensitive and

confidential records.

Flexible and versatile- able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline driven environments.

Excellent team building skills.

Skills Summary

(Leadership (MS Word (Excel

(Report Preparation (Outlook (Accounting

(Written Correspondence (Scheduling (Bookkeeping

(General Office Skills (Marketing & Sales (Front Office

Operations

Professional Experience

Communication: Reports/Customer Service/Marketing/Problem Solving

( Prepare complex reports for managed care organizations and

insurance companies, ensuring full compliance with agency

requirements and tight deadlines.

( Communicate medical concepts to patients using layman's terms to

facilitate understanding.

(Rapidly learn and master varied computer programs

( Oversee front-office operations and provide impeccable customer

service.

( Develop and implement strategic marketing plan for business.

( Patient scheduling for busy office averaging 52 appointments

weekly.

Employment History

COMCAST CABLEVISION- Huntsville, AL

Customer Account Executive, 2007-2009

LAQUINTA INN & SUITES- Huntsville, AL

Front Desk Clerk, 2005-2007

DIRECTV- Huntsville, AL

Customer Service Representative, 2003-2005

HEALTHY MINDS- Chicago, IL

Medical Office Assistant, 2000-2003

Education

S.R. BUTLER HIGH SCHOOL-Huntsville, AL

GED COMPLETION 2003

Reference upon request

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