Customer Service Assistant

Twinkle Desai

**** ******** **** *** *.

Orchard Park, NY 14127

512-***-****

*************@*******.***

Objectives

To obtain a position in any facility where I can utilize my acquired

knowledge and experience to enhance the professional growth.

Summary of Qualifications

. Excellent interpersonal skills dealing with a diverse group of staff,

clients, and professionals.

. Ability to understand and carry out instructions furnished in written,

oral, or diagram form.

. Gather data, comply information, and prepare reports.

. Ability to work in a fast-paced and intensive environment.

. Remarkable ability to set and meet priorities.

. Responsible for sampling, testing and analyzing reports.

. Strong ability to do repetitive work accurately with without losing

concentration under minimum supervision.

. Unproven dependability and reliability.

Work Experience

America's Best Value Inn, Giddings, TX 2000-2001

Front Desk Supervisor

. Handling Customers with superior customer service.

. Adding data Entry of the current and previous registration.

. Making Schedules, Reservations, Check-in, Check-out, and pay-rolls.

. Answering multiple phone lines.

South Austin Hospital, Austin, TX 2008-2009

Laboratory Assistant

. Participated in receiving and processing specimens

. Identified the origin and type of specimen from any part of body to be

processed in standard laboratory techniques.

. Prepared to set up cultures such as urine, respiratory, surgical, body

fluid, blood, stool, and other parts of body.

. Stained and mounted slides, prepared solution and media.

. Interrupted results to the doctors and the nurses over the phone.

. Performed routine maintenance as required by laboratory procedures.

. Maintained clinical work area in clean and neat.

. Performed different tests such as Influenza A and B antigen, Rapid

strep A, Positive blood cultures, Legionella antigen, and

Streptococcus pneumonia antigen.

. Recorded results.

Education

. Bachelor of Science in Biology, Minor: Chemistry

University of Texas at Arlington

Arlington, Texas,

2007

. Licensed in life/accident and health agent New York, 2010

Honors and Activities

. Worked in Microbiology lab as a teaching assistant at University at

Arlington.

. Worked in structure and function of organism lab as a teaching

assistant at University at Arlington.

. Volunteered at South Austin Hospital.

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