Customer Service Sales Representative

MELISSA F. KIRK

**** ********** ****, *********, ** 29541

704-***-**** • abivzw@r.postjobfree.com

OBJECTIVE

Seeking a position within a company, where professional experience,

education and abilities stand as an advantage for personal growth

SUMMARY OF QUALIFICATIONS

• Proficient in MS Excel, Internet Explorer, MS Word, MS Access,

MS PowerPoint, 10-key, fax machine, multi-line telephone system

• 10 years of Customer Service Experience

• Over 5 years of Accounting/Collections experience

• Excellent verbal and written communication skills

• Superb interpersonal skills

• Performs well in high stress environment, and meets deadlines

• 55 WPM

• Detail-oriented, self starter, flexible, organized, professional

demeanor

WORK OF EXPERIENCE

February 2010-Present Northrop Grumman, Inc. Fort Polk, LA

General Clerk II

• Coding and filing documents in an extensive numerical and

alphabetical file

• Receive and sign for each piece of equipment turned in for TI or

repair

• Notify customer when equipment has been repaired

• Schedule appointments for customer to pick up equipment

• Create and update Technical Manuals database

• Order Technical Manuals and office supplies as needed

• Maintain spreadsheets for status of all work orders received

• Provide customer service to military personnel

• Retrieve deadline parts from supply

June 2007-July 2009 Thorlo, Inc. Statesville, NC

Accounts Receivable Specialist

• Handled collections for over 500 commercial accounts

• Applied payments to consumer accounts

• Researched deductions on customer payments received

• Created debit/credit memos as needed for adjustments on

consumer accounts

• Created General ledger entries

• Processed and distributed customer statements on a monthly

basis

• Generated and modified Excel spreadsheets to comply with

superiors needs

• Reorganized the filing system, and updated new files/archived

files monthly

• Assisted in training new associates in the Accounts Receivable

process

• Performed and maintained a weekly freight reconciliation

• Created purchase requisitions and goods receipt transactions

August 2006-May 2007 BoSmith Furniture Florence, SC

Internet Sales Representative

• Coordinate with manufacturers to ensure timely delivery

• Efficiently input orders into the computer system

• Research competitors for pricing and shipping rates

• Apply payments to customer accounts

• Utilized and reorganized the filing system

• Provided professional customer service

• Generated business through successful client follow-up

October 2005-June 2006 Spherion Roseville, CA

Collector

• Contactor for Hewlett-Packard

• Handled collections for over 300 commercial accounts

• Created and modified spreadsheets in MS Excel

• Efficiently adjusted consumer accounts via credit/debit memo

application

E DUCATION

2010-Present Florence Darlington Tech Florence, SC

ADN Estimated Graduation Date 2012

2009 Stanly Community College Albemarle, NC

Nurse Aide I Diploma

1996-2000 South Florence High School Florence, SC

High School Diploma

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