Customer Service Administrative Assistant

JOANN

CHEESEBORO__________________________________________________________________

** ******* ***** ******* ** 23666

Home 757-***-**** Cell 757-***-****

abivzj@r.postjobfree.com

____________________________________________________________________________

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PROFILE

. Diligent, detail-oriented Administrative Assistant knowledgeable of

all office functions, with a solid background in government contracts.

. Excels at multi-tasking in a fast-paced environment, completing

projects within a time and budget constraints.

. Superior telephone, customer service and computer skills with

proficiency in MS Word, Excel, Outlook, Comet and PeopleSoft.

. Maintain excellent written and oral communication skills, problem

resolution abilities and a high level of confidentiality.

PROFESSIONAL EXPERIENCE

Avon Representative, VA

01/2009 - Present

. Order brochures and sales tool such as samples

. Submit orders

. Create customer invoices

. Sale and distribute Avon products to customers

. Meet face to face with customers

. Listen and respond to customers' needs and desires

Lockheed Martin, Chesapeake, VA 11/1997 -

11/2008

Held positions of increased responsibilities for Lockheed Martin

Customer Administrator (01/2007 - 11/2008)

. Supervisor over 50 employees working on government installations in

various locations and states.

. Coordinate and maintain weekly attendance, evaluations and annual

vacation and sick leave.

. Organize the details of special events, make and process travel

request for employees.

. Review employee timesheets and prepare them for invoicing.

. Tracking monthly expenses on contracts to avoid going over budget.

. Report and record employee's accidents on the job.

. Conduct interviews to recruit prospective employees by evaluating

employment factors such as job experience, education and training.

. Investigate employees and customer complaints to resolve issues.

. Provide yearly training classes to employees

Multi-Functional Financial Analyst (10/2005 - 01/2007)

. Maintained and processed expense reports reflecting supporting

documents and budget code indexes

. Prepared monthly invoices for government clients

. Handled the complete accounting cycle, including opening, posting

entries and closing of accounts and preparation of various accounting

reports.

INS Arlington, VA

Procurement Clerk (11/1996 - 09/2005)

. Worked over 200 ISSOP contracts from the cradle to the grave.

. Provided support in the resolution of price disputes

. Processed award and loss notices and forward them to our field offices

. Provide customer support for our field offices.

MANCON Virginia Beach, VA

General Clerk III (02/1996 - 10/1996)

. Prepared contract volume reports and services fees per contract

requirements

. Sort mail, type reports, answer income phone calls and filed documents

. Input data into the computer both alphabetical and numerical

. Provided executive level administrative support to the Director of

ISSOP

. Finalized task order on all ISSOP contracts.

ILL Student Assistance Commission

Deerfield, ILL

Accounting Specialist (5/1992 - 7/1995)

. Verified accuracy of invoices and other accounting documents

. Updated and maintained journals, ledgers and other records detailing

financial business transactions

. Collect and entered student loan payments

EDUCATION

Southern Illinois University (May 2002)

Carbondale IL

B.S. in Workforce Education and Development from the department of

Education and Human Services

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